QUALITY CONTROL ANALYST - 60067034

Requisition No: 867354 

Agency: Children and Families

Working Title: QUALITY CONTROL ANALYST - 60067034

 Pay Plan: Career Service

Position Number: 60067034 

Salary:  $34,760.00 - $52,500.00, in accordance with DCF salary policy 

Posting Closing Date: 12/30/2025 

Total Compensation Estimator Tool

This is an Internal Agency opportunity

Only current department employees are eligible to apply

THIS IS A STATEWIDE VACANCY – POSITON LOCATION WILL BE DETERMINED BY SELECTED CANDIDATE LOCATION

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating public assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

*The requested information must be disclosed on the State of Florida Candidate Profile. It is not acceptable to write "see resume" on the Candidate Profile (application). *

Applicants must meet the minimum requirements to be hired for this position.

MULTIPLE POSITIONS MAY BE FILLED FROM THIS ADVERTISEMENT

OPERATIONS ANALYST I – 60067034 – ESS OPBI QUALITY MANAGEMENT

THIS IS NOT A TELEWORK POSITION.

The selected candidate will be required to work at the closest office location.

Some travel will be required.

This is a full-time position working 40 hours per week.

Business hours are 8:00 am - 5:00 pm EST, Monday - Friday.

The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day. 

MINIMUM REQUIREMENTS: 

• Must be a current DCF Economic Self-Sufficiency employee.
• Must have a valid Florida driver’s license.

• Must have a minimum of two years (24 months) documented work experience determining Food Assistance, Temporary Cash Assistance, and/or Medicaid eligibility or oversight/monitoring.

• Willingness for overnight travel

PREFERENCE WILL BE GIVEN TO CANDIDATES WITH THE FOLLOWING:

• At least two years (24 months) experience as an Economic Self-Sufficiency Specialist II or above
• At least two years (24 months experience determining eligibility for SSI-related Medicaid with the Florida Department of Children and Families

POSITION DESCRIPTION

This is a highly responsible professional position within the Office of Public Benefits Integrity, Office of Quality Management. The incumbent in this position has responsibility in implementing the quality assurance techniques used to measure successful performance outcomes for the monitoring of public assistance programs at the state and region level. This position requires the coordination of operational and management improvements as a result of Quality Assurance/Quality Control activities. The primary function is to ensure public benefits case/payment accuracy for the Food Assistance, Temporary Cash Assistance (TCA), Medicaid, and Refugee Assistance Program (RAP) Programs. Incumbent must be computer proficient and knowledgeable of Microsoft Office, web browsers, and the Florida Online Recipient Integrated Data Access (FLORIDA) system. Duties include, but are not limited to:  

JOB DESCRIPTION

• Reviews all agency material on file relevant to the assistance unit under review, including the computerized eligibility determination system and related cross-matched data systems available; coding and completing the appropriate forms to reflect what is discovered. Initiates inquiries concerning questions of citizenship and alien status, residence, living arrangements, household composition, income, assets, etc. as they relate to the quality control review process.
• Conduct Management Evaluation (ME) Reviews as indicated by:
  • Creating valid case review samples.
  • Timely and accurately reviewing cases as well as tracking case corrections.
  • Collecting and analyzing statistical data
  • Timely and accurately submitting report of findings.
  • Providing corrective action guidance and technical assistance, track and release CAPs
• Schedules and conducts field investigations to establish and verify various elements of eligibility to determine the accuracy of the benefit amount issued by the state.
• Completes required forms and writes a narrative report on the finding of the review, detailing the nature and cause of any discrepancies discovered. Reports are provided to headquarters program staff, district office staff and for federal re-review.
• Maintains knowledge of state policy and procedure changes and how those changes are interpreted under federal guidelines. Maintains knowledge of changes in federal quality control policy and procedures and their effect upon the review process. Provides clarifying information regarding any review questioned in the federal re-review process or in the state rebuttal process.
• Perform case review validations and feedback to Unit as indicated by:
  • Timely and accurately completing case review validations
  • Providing feedback and technical assistance to Operations/Unit
  • Ensuring timely case corrections
• Conduct regular regional program data analysis to gauge performance and provide feedback to Operations as indicated by:
  • Timely and accurately gathering and evaluating information
  • Suggesting recommendations for improvement
• Provide technical assistance to regions on program improvement as indicated by:
  • Providing Corrective Action Plan (CAP) guidance
  • Monitoring circuit/region CAPs to ensure compliance is met
  • Providing technical assistance on case reading tools
• Assists supervisor with validation of case reviews and reports, meetings and trainings
• Prepares for and participates in individual conferences with the unit supervisor and scheduled staff meetings. Attends training as needed to maintain expertise in area of assignment.
• Performs other related duties as assigned.

Knowledge, Skills and Abilities (KSA’s)

• Coordination: Adjusting actions in relation to others' actions.
• Speaking: Talking to others to effectively convey information.
• Writing: Communicating effectively with others in writing as indicated by the needs of the audience.
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
• Active Listening: Listening to what other people are saying and asking questions as appropriate.
• Information Gathering: Knowing how to find information and identifying essential information.
• Time Management: Managing one's own time and the time of others. Critical Thinking: Using logic and analysis to identify the strengths and weaknesses of different approaches. Identifying
• Downstream Consequences: Determining the long-term outcomes of a change in operations.
• Implementation Planning: Developing approaches for implementing an idea.
• Identification of Key Causes: Identifying the things that must be changed to achieve a goal.
• Visioning: Developing an image of how a system should work under ideal conditions.
• Administration and Management: Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This may include strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods.
• Education and Training: Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles.
• Mathematics: Knowledge of numbers, their operations, and interrelationships, including one or more of the following: arithmetic, algebra, geometry, calculus, statistics, and their applications.
• English Language: Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services, including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
• Computer: Knowledge of computer software including applications.

Important Application Process Information: 

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION or RESUME. 

**It is unacceptable to use the statement “See Resume” in place of entering work history information. ** 

Candidate Profile (application) must be completed in its entirety. 

• Include supervisor names and phone numbers for all periods of employment. 

• All previous DCF positions must be listed separately. Include the total years in each position along with all required duties.  
• Account for and explain any gaps in employment so that the hiring process is not delayed. 
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement “See Resume” in place of entering work history. 

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. 

DCF EMPLOYMENT DISCLOSURES

The Department of Children and Families is a tobacco-free environment.

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.
RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program will have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.