QUALITY CONTROL SUPERVISOR - SES - 60019570

Requisition No: 861863 

Agency: Children and Families

Working Title: QUALITY CONTROL SUPERVISOR - SES - 60019570

 Pay Plan: SES

Position Number: 60019570 

Salary:  $40,320.81, in accordance with DCF salary policy 

Posting Closing Date: 10/09/2025 

Total Compensation Estimator Tool

This is an Internal Agency opportunity

Only current department employees are eligible to apply

Department of Children and Families

QUALITY CONTROL SUPERVISOR – SES

THIS IS A STATEWIDE VACANCY – POSITON LOCATION WILL BE DETERMINED BY SELECTED CANDIDATE LOCATION

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and government assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating government assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

*The information must be disclosed on the State of Florida Candidate Profile even if you are attaching a resume. *

QUALITY CONTROL SUPERVISOR - SES - 60019583 - ESS OPBI Quality Management

THIS IS NOT A TELEWORK POSITION.

The selected candidate will be required to work at closest office location from the list below:

• 401 NW 2nd Ave, Miami, FL 33128
• 11351 Ulmerton Rd, Largo, FL 33778
• 3125 W Commercial Blvd, Fort Lauderdale, FL 33309
• 407 Racetrack Rd NE, Fort Walton Beach, FL 32547
• 3501 W Vine St, Kissimmee, FL 34741
• 901 Industrial Dr, Wildwood, FL 34785
• 111 S Sapodilla Ave, West Palm Beach, FL 33401
• 2415 N. Monroe St., Tallahassee, FL 32303

Travel will be required.

This is a full-time position working 40 hours per week.

Business hours are 8:00 am - 5:00 pm EST, Monday - Friday.

The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.  

MINIMUM QUALIFICAITONS: 

• Must be a current DCF ESS Employee 

• Must have a valid Florida Driver’s License 

• Must be willing to travel, including overnight travel.  

• Must have at least one year (12 months) experience determining eligibility for Cash, Food Assistance or Medicaid. 

• Must have one year (12 months) experience monitoring or conducting Food and Nutrition Services quality control Food Assistance reviews. 

PREFERENCE WILL BE GIVEN TO THOSE TO CANDIDATES WITH THE FOLLOWING:  

• Four (4) years of health or rehabilitative services professional program experience
• OR bachelor’s degree, or higher from an accredited college or university (When applying please attach required education, certification, or licensure).

 
JOB DUTIES AND RESPONSIBILITIES

This is advanced professional work supervising and directing employees. The primary duty of the incumbent in this position is to spend the majority of their time communicating with, motivating, training and evaluating employees, planning and directing their work, and having the authority to effectively recommend actions such as: hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports. Evaluates employees against established standards and takes appropriate actions when necessary (i.e. recognition, reward, corrective action, etc.).

The incumbent will ensure the job duties and responsibilities are completed in a timely manner and with a high accuracy rate. It is important for the applicant to display a professional attitude and strong work ethic.  

This is a professional position within the ESS program located within the Office of Public Benefits Integrity primarily responsible for the ongoing supervision, training, and directing of a Quality Control unit consisting of quality control analysts. The unit is responsible for conducting specialized case reviews to assess the validity of decisions made ESS eligibility staff concerning the initial and continuing eligibility of persons receiving benefits in the Medicaid and Food Assistance programs.

• Provides technical assistance and consultation to ESS management staff in analyzing all case review findings for use in planning and implementing corrective action measures, improving management and efficiency, and identifying program weaknesses to reduce error rates established by the quality review system.
• Supervises a Quality Control unit engaged in reviewing and documenting eligibility determinations to assess the validity of decisions made by ESS staff concerning the initial and continuing eligibility and the validity of denied or terminated benefits of persons receiving benefits in the Medicaid and Food Assistance Programs.
• Reviews the work completed by Quality Control Analysts to assure that review decisions are in compliance with state and federal rules and regulations and approved program office policies.  Assists Quality Control analysts with specialized and complex eligibility determinations; edits and evaluates adequacy, thoroughness, and accuracy of completed reviews.
• Reviews and approved investigative findings for use by ESS regions, ESS program office, and federal staff to reduce errors in recipient eligibility and to control expenditures of state and federal funds.
• Establishes, communicates, and maintains standards for work in the unit.  Maintains up-to-date manuals and directives and be fully aware of information therein concerning the appropriate program area. 
• Quality Control review policies and procedures and state and federal rules and regulations. 
• Assists Quality Control analysts in understanding complex and technical material related to the Department of Children and Families and Quality Control program policies and procedures, federal rules and regulations, and in developing skill in utilizing this material.
• Provides orientation and in-service training to all staff assigned to the unit.  Monitors workload of staff and continuously evaluates performance.  Performs personnel management activities such as leave and attendance, hiring, discipline, and evaluations.  Holds individual conferences and staff meetings.
• Provides in-service training for ESS staff in Quality Control review techniques as required.  Provides technical assistance to ESS staff concerning the Quality Control review process.
• Performs other related duties and special projects as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to communicate effectively with others face to face both verbally and in writing as indicated by the needs of the audience,
• Understand written sentences and paragraphs in work related documents,
• Be an effective listener; understand numbers and their operations,
• Understand the structure and content of the English language, understand computer software and applications,
• Understand the principle of providing quality customer service,
• Work independently,
• Analyze and identify effective approach to meeting deadline,
• Know how to collect and identify essential information and conduct fact finding research,
• Understand and apply applicable rules, regulations, policies and procedure,
• Plan, organize and coordinate work assignments and travel,
• Document workflow and other activities relating to the improvement of operational and management practices,
• Communicate effectively,
• Establish and maintain effective working relationships with others. 
  
  

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION/ CANDIDATE PROFILE AND RESUME.

**It is unacceptable to use the statement “See Resume” in place of entering work history information. **

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• All previous DCF positions must be listed separately. Include the total years in each position along with all required duties.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying question must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws to procedures.

DCF EMPLOYMENT DISCLOSURES

The Department of Children and Families is a tobacco-free environment.

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.
RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department.  Background investigations shall include, but not be limited to, fingerprinting for state and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.  Employees will be retained in state and national RAP Back program, providing real-time arrest hit notifications.   

BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self Sufficiency Program will have a Benefit Recovery check completed to validate current or former government assistance case information before completing the hiring process.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.