QUALITY REVIEW SPECIALIST - 60047615

Requisition No: 856889 

Agency: Children and Families

Working Title: QUALITY REVIEW SPECIALIST - 60047615

 Pay Plan: Career Service

Position Number: 60047615 

Salary:  AGENCY TO UPDATE 

Posting Closing Date: 08/07/2025 

Total Compensation Estimator Tool

Department of Children and Families

Quality Review Specialist

Office of Quality and Innovation

Statewide – Full Time

Open Competitive

In-Person, Regional CPI Based Office

This listing will fill multiple full time positions

This position is located in your nearest Regional CPI office and will be housed in an office setting full time. Current employees will be compensated in accordance with the DCF salary policy.

What you will do:

The Department of Children and Families’ Office of quality and Innovation serves as the catalyst for ensuring high levels of performance across the state to support a strong workforce and positive outcomes for Florida families. The Quality Office seeks collaborative, action-focused, and transparent professionals dedicated to quality customer service to help lead a team of quality reviewers. This is a highly responsible position requiring extensive knowledge of and experience in child protection programs. Additional expertise in other department program areas such as economic self-sufficiency, substance abuse and mental health, and adult services is preferred. The incumbent will maintain a working knowledge of pertinent federal and state laws regarding child protective investigations and case management, Chapters 383.402, 39, 415, and 409, F.S. and pertinent administrative codes and operating procedures. In accordance with statute, administrative rules, and operating procedures, the incumbent will use analytical skills to assess, identify, and document the quality of work and critical decisions made by frontline staff and supervisors. Specific duties and responsibilities of the position include the following:      

How you will make an impact:

• Conduct life-of-case quality reviews on assigned caseload that capture requirements from federal, state, and department laws and policies, including federal Children and Family Services Reviews. Complete reviews at designated intervals throughout the life of the case while maintaining the established standard for inter-rater reliability.

• Enter review findings using identified software such as Qualtrics and communicate to the supervisor when a finding in an open case indicates the need for immediate action.

• Engage with operational staff by participating in side-by-side reviews when assigned, participating in quality improvement teams and events, and by shadowing frontline staff and supervisors routinely.

• Engage in education, training, and development by participating in the design and testing of review instruments and review approaches, participating in special training courses, and seeking professional development opportunities.

Knowledge, Skills, and Abilities:

Proficiency, Microsoft Word, and Excel are required; Ability to enter information in to Qualtrics; Detail oriented; Knowledge of federal and state laws and policies regarding child welfare services; Knowledge of practices regarding child welfare services, behavioral health, substance use disorders, adult protective services, domestic violence, and/or economic self-sufficiency; Exceptional critical thinking skills; Strong interpersonal skills; Strong communication skills, verbal and written; Knowledge of all program areas within the department; Experience conducting case reviews; Ability

Qualifications:

• Bachelor’s degree required (or equivalent experience), preferably in Human Services or other related field.

• Experience in FSFN preferred.

• An active child welfare professional certification.

• At least seven years child welfare experience.

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Growth Opportunities:

With 12,000 employees across the state DCF promotes opportunities and training for all.  Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

Where you will work:

Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico.  In other words, no matter where you land in Florida, you’re never more than 60 miles from a body of saltwater.  And if the beach isn’t your scene, there are 175 state parks to explore!  Meanwhile, Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love.  The Sunshine State is a great place to live and work – Come join our team!

About Department of Children and Families:

Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve. 

To learn more please visit https://www.myflfamilies.com/.

• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.
• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

We hire only U.S. citizens and lawfully authorized alien workers.

Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.

SELECTIVE SERVICE:  Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS.  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. 

No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.