REGULATORY CONSULTANT - 42002921

Requisition No: 849648 

Agency: Agriculture and Consumer Services

Working Title: REGULATORY CONSULTANT - 42002921

 Pay Plan: Career Service

Position Number: 42002921 

Salary:  $45,000.02 - $49,500.02 

Posting Closing Date: 03/31/2025 

Total Compensation Estimator Tool

REGULATORY CONSULTANT
 

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES
 

DIVISION OF CONSUMER SERVICES
BUREAU OF COMMUNICATIONS AND CONSUMER OUTREACH
 

***OPEN COMPETITIVE OPPORTUNITY***

CONTACT:
 

Sonia McCabe at (850) 410-3732
 

MINIMUM REQUIREMENTS:
 

A bachelor’s degree from an accredited college or university and two (2) years of professional or nonprofessional experience in administrative work, regulatory work, consumer complaint program work, interviewing, business administration, customer or public relations or investigations.  
 

Professional or nonprofessional experience as described above can substitute on a year-for-year basis for the required college education. 
 

An equivalent combination of education and experience which equals six (6) years can substitute for the above requirements.
 

EDUCATIONAL NOTE: Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained. Foreign trained graduates utilizing a degree attained outside of the United States to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an Approved Credential Evaluation Agency.  A list of approved agencies can be viewed at “Approved Credential Evaluation Agencies, Florida Department of Education.” Approved Credential Evaluation Agencies (fldoe.org) 

***ATTENTION CANDIDATES***
 

To be considered for a position with the Florida Department of Agriculture and Consumer Services:
 

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be verifiable in the Candidate Profile.
   

The Florida Department of Agriculture and Consumer Services values
and supports employment of individuals with disabilities. Qualified
individuals with disabilities are encouraged to apply.
 

NOTES:
 

Successful applicants must pass a background screening, including fingerprinting, as a condition of employment.
 

This position will be assigned one of the following shifts based on availability: 8:00 am to 5:00 pm M-F.
 

JOB DUTIES:
 

The primary duty and responsibility of this position is to provide quality assurance for the Call Center (Consumer Assistance Center). This position will monitor agents’ incoming telephone calls, live chat and email messages to ensure that accurate information is provided in a courteous, professional, and efficient manner and that agents adhere to established policies and procedures. Provide effective feedback to Call Center agents, Call Center supervisor, and section manager to assist with team efficiency and agent productivity.  Provide coaching, training and development to ensure excellent customer service is provided at all times.

 Assist with training for all new hires and ongoing training for the Consumer Assistance Center agents.
 

Assist with preparing reports.
 

Assist with maintaining and updating training manual.
 

Assist with maintaining and updating policies and procedures.
 

Assist with preparing performance expectations.
 

Assist with handling escalated calls.
 

Serve as on duty supervisor when necessary.
 

Assist with answering telephone calls and live chats and respond to emails when necessary.
 

Conduct or assist with conducting team meetings when necessary.
 

Provide training for other department/division staff upon request.
 

Assist with conducting initial interviews when needed.
 

Perform other duties as assigned by supervisor.
 

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck.  The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please visit www.myfrs.com;)
• Flexible Spending Accounts;
• Tuition waivers;
• And more!
   

For a complete list of benefits, visit www.mybenefits.myflorida.com.

For an estimate of the total compensation package for this position, please visit the “Total Compensation Estimator Tool” located above under the “Posting Closing Date.”
 

SPECIAL NOTES:

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.