REGULATORY CONSULTANT - 79000291

Requisition No: 854986 

Agency: Business and Professional Regulations

Working Title: REGULATORY CONSULTANT - 79000291

 Pay Plan: Career Service

Position Number: 79000291 

Salary:  $1,681.91 - $1,762.00 Bi-Weekly 

Posting Closing Date: 06/23/2025 

Total Compensation Estimator Tool

DIVISION OF HOTELS & RESTAURANTS
Regulatory Consultant
Position Number: 790000291

Hiring Salary $1,681.91 - $1,762.00 Bi-Weekly

*Anticipated Vacancy*

**Internal Agency Advertisement**

You must be employed with the Department of Business and Professional Regulation to be considered.

The Work You Will Do

Incumbent is responsible for the proper handling of Customer Contact Center escalations to help ensure quality customer service and acts as a Licensing Subject Matter Expert for the division. Assists internal and external customers with licensing and application related issues.

• Serves as a Licensing subject matter expert for the Division and is responsible for addressing customer questions, work orders or complaints. Responds to customer submissions in writing, electronically and by telephone. Serves as dispatcher for the division and is responsible for reviewing escalations received from the Customer Contact Center and resolving or sending it to the appropriate personnel to be resolved. Responsible for quality review of the submitted response.

• Assists external customers, district office staff, application processors, and other Department staff in conducting daily administrative licensing support activities. Analyzes and researches unprocessed applications to determine appropriate resolution. Provides guidance and assistance regarding licensing support policy and the correct usage of fee schedules, deposit errors, and licensee payment problems.

• Analyzes money/deposits to determine distribution to appropriate customer entity and application. Identifies licensing revenue deposit problems and errors which hinder system production of renewal notices and issuance of a license; works closely with Department staff for timely resolution of “trouble” deposits.

• Performs other duties as required.       

Knowledge, Skills & Abilities

Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices. Ability to integrate use of software and desktop or portable hardware to enhance personal & organizational performance, including spreadsheet, word processing, scheduling, e-mail, licensing & internet applications & other technology required by the department. Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities. Ability to plan, organize and coordinate work assignments. Ability to communicate, verbally & in writing effectively. Ability to establish and maintain effective working relationships with others.

Minimum Requirements

• Experience processing Food and Lodging licensing applications in a regulatory environment; and
• Experience using document archiving or scanning software; and
• Experience troubleshooting deficient applications in a regulatory environment; and

• Customer service experience assisting customers in person, through correspondence, and on the telephone.

Preferred Qualifications

Preference will be given to applicants with Food or Lodging industry experience.

Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

NOTE: This position requires a security background check and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

Applicants are required to apply through the People First system by the closing date, by applying online.  All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call 1-877-562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. 
 

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS:

The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and support the hiring of returning service members and military spouses.
 

A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is veteranspreference@fdva.state.fl.us.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.