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Date: Mar 26, 2020

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 165202 

Agency: Business and Professional Regulations

Working Title: REGULATORY CONSULTANT -DBPR/DSO/Internal Agency

Position Number: 79000949 

Salary:  $1,257.57 - $1,389.63 Biweekly 

Posting Closing Date: 04/01/2020 

Position Number: 79000949
Hiring Salary: $1,257.57 - $1,389.63 Bi-weekly


*INTERNAL AGENCY - You must be employed by the
Department of Business & Professional Regulation to be considered.*


The Division of Service Operations manages the Central Intake and Licensure unit, the one-stop shop for intake of applications and payments. The Division also oversees the Customer Contact Center (CCC), which handles all initial interaction conducted via telephone and e-mail.  This position works as a Team Lead for Team 3 in the Bureau of Central Intake and Licensure.


Minimum Requirements:

  • Must have at least two (2) years’ office experience; and
  • Must have one (1) year of experience or knowledge of processing applications in compliance with local, state, or federal guidelines; and
  • Must be proficient in Microsoft Office Suite.


***Applicants must complete all fields in the Candidate Profile.  Work history with month and year, hours worked and formal education are required to qualify for this position.  Responses to Qualifying Questions must be verifiable in the Candidate Profile.  Resumes and other documentation can be attached to provide additional information.***

Position Notes:

  • This advertisement may be used to fill current and future vacancies for up to six months from date of closing.


Duties & Responsibilities:

  • Assists the Regulatory Program Administrator with all aspects of effective and efficient operation of the unit, to include training, assisting bureau staff, and testing of process changes to the License Operations Unit.
  • Assists management in analyzing processes including interpretation of laws, rules, policies and standards and recommends changes to improve operations, to save time, labor and other costs to improve quality control and operating efficiency.
  • Researches and processes cancellation and withdrawal requests utilizing the department's document imaging and licensing system.
  • Utilizes Microsoft applications to maintain reports for tracking cancellation and withdrawal requests.
  • Performs quality checks on applications prepared for board and committee meetings and maintains the respective lists by utilizing Microsoft applications. 
  • Assists management in preparing and reviewing records and reports pertaining to the operations of the License Operations Unit
  • Provides exemplary customer service to both internal and external customers when giving directions on application processing requirements. 
  • Represents management in the Bureau of Central Intake and Licensure in matters as authorized and assigned.  Reports events, errors or trends to supervisor. 
  • Performs other duties as required.

    Knowledge, Skills & Abilities:
  • Knowledge of application requirements, including Florida Statutes, Board and Department rules, and educational programs. 
  • Ability to compile, organize and analyze data. 
  • Ability to plan, organize and coordinate work activities. 
  • Ability to communicate effectively and efficiently both verbal and written. 
  • Ability to establish and maintain effective working relationships with others.
  • Basic Internet research and navigation. 
  • Extensive knowledge of the department's document imaging and licensing system.
  • Basic knowledge of Microsoft applications. 
  • Basic grammar skills. 


Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.


NOTE: This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.


Applicants are required to apply through the People First system by the closing date, by applying online.  All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call 1-877-562-7287.


The Florida Department of Business & Professional Regulation is committed

to increasing recruitment and hiring of individuals with disabilities and

improving employment outcomes.


Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.



Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, please visit the SSS website: .


If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.


The Florida Department of Business & Professional Regulation values the sacrifices
veterans and their family members have given to our country and supports
the hiring of returning service members and military spouses.


A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is


We hire only U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.


The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Tallahassee