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REGULATORY SPECIALIST I - 64080836 **Open Competitive**

Date: Jul 27, 2019

Location: TALLAHASSEE, FL, US, 32399

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 66535 

Agency: Department of Health

Working Title: REGULATORY SPECIALIST I - 64080836 **Open Competitive**

Position Number: 64080836 

Salary:  $25,479.22 

Posting Closing Date: 09/28/2019 

Florida Department of Health

Division of Medical Quality Assurance-Bureau of Operations 


Open Competitive – Full-Time

Tallahassee, FL

Salary: $25,479.22

The Florida Department of Health, Division of Medical Quality Assurance (MQA) serves the public by licensing qualified health care providers, enforcing standards among licensees and facilities, and informing licensees and the public.  If you have a desire to serve the people of Florida, a career with MQA allows you to do so while enjoying generous benefits including:

·         Ten paid holidays and paid annual and sick leave

·         Health, life, dental, vision, and other supplemental insurance options

·         Retirement options to fit your specific needs

·         Up to eighteen hours per year of free tuition at Florida public universities through the State Employee Tuition Waiver program

·         Opportunities for professional growth


This is a full-time position is responsible for answering inbound calls to Division of Medical Quality Assurance in a courteous and professional manner, assesses callers’ inquiry and provides accurate information in accordance with Department policy and procedures as well as Florida Statutes and Florida Administrative Code. Responsibilities include but are not limited providing general licensing status information and disseminating licensing information and requirements to customers.

Responds to telephonic inquiries regarding all healthcare licensing matters or requirements, continuing education requirements and fees. Independently research and handle technical issues to determine avenues and eligibility for registration, certification, or licensure. Escalates issues needing action for resolution and/or customer requests to a Subject Matter Expect in the program offices or Supervisor. Uses resources available to refer customer calls to appropriate agencies or program office.

Reviews information in the Division’s Licensing and Enforcement Database, Customer Functional Database and associated software/online systems and websites, as well as statutory laws rules, to provide response to customer inquiries. Updates the Licensing and Enforcement Database and any other related systems with accurate and current information.

Maintain current information on licensees by independently reviewing documentation submitted by licensees, then accurately making the required changes in the Licensing and Enforcement Database and maintaining proper records. Respond to licensees with written verification that change has been completed as authorized and appropriate, while maintaining confidentiality.

Prepare labeling for mailing application packets and copies of laws and rules to interested parties and daily mail outs.

Assists the administrator in developing policies and procedures for the unit, and recommends changes in policies and procedures.  Develops, implements and directs the processes and systems and recommends improvements for effective office operations.  Ensures that consumers' inquiries are addressed appropriately by staff through training and guidance.  Ensures that staff receive up-to-date information on changes in applications, rules, laws, renewal fees, and other regulatory information.    

Performs related work as required.


**All applications for employment must be received via the People First System.


**NOTE: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. **


This position requires a security background check and/or drug screening and participation in direct deposit.
Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.


Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:


If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.


Only U.S. citizens and lawfully authorized alien workers will be hired.


Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the DOH in advance to allow sufficient time to provide the accommodation.

Incumbent may be required to work during or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or to perform other emergency.  Duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.


The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Tallahassee

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