REGULATORY SPECIALIST III - 64007254

Division of Medical Quality Assurance

Bureau of Health Care Practitioner Regulation

Board of Nursing

Regulatory Specialist III – Team Lead

Open Competitive Opportunity

Your Specific Responsibilities:

This position is in a high volume, fast-paced work environment helping to ensure qualified nursing professionals become licensed to work in Florida.

Applicants most suited to this position will be highly motivated self-starters who enjoy working in a team environment but also excel at independent projects, exercise independent critical thinking, and are comfortable organizing and distributing workloads, training and assisting others, and offering solutions for process improvements.

The incumbent in this position reports to and assists the Regulatory Supervisor and Program Operations Administrator on the Advanced Processing Team in the Board of Nursing. This is a professional position in which the incumbent functions independently and as a team member who processes, evaluates and determines eligibility for complex licensure applications. The incumbent must be able to understand and apply Florida Statutes, rules, policies and procedures that are applicable to the Board of Nursing. The individual in this position is expected to demonstrate the agency’s fundamental values of innovation, collaboration, accountability, responsiveness, and excellence and promote the Department’s mission.

The incumbent evaluates complex applications for nursing to determine eligibility and approves them for licensure. The incumbent reviews files containing criminal, health, and/or discipline history for all individuals applying for licensure under the Board of Nursing: CNA, LPN, RN, and APRN. The incumbent corresponds in writing to applicants in conjunction with processing their application, to notify them of deficiencies and application statuses, as well as to clarify concerns, obtain additional information or explain relevant statutes or processing procedures as defined by Chapter 464 Part I & II, F.S., and applicable board rules. The incumbent is responsible for verifying licensure statuses and any possible disciplinary actions or open cases through NURSYS or the applicable state's website. For any files which may require board review, the incumbent must notify the Background Screening Unit.

The incumbent compiles all documentation for applicants who require board review and prepares summaries and packets for board meetings and board conference call agendas, pursuant to Board guidelines. The incumbent is responsible for drafting and providing Notice of Hearing documents to applicants and licensees with applications or other issues being presented to the Board for review.

The incumbent monitors and processes files being returned from the Background Screening Unit, to update application statuses, approve, or prepare for board review within required timeframes. The incumbent processes exemptions from disqualification after the Background Screening Unit has completed their review. When the applicant qualifies, the incumbent will update the file, add a modifier, issue the approval letter to the licensee, and forward a copy to the Agency for Health Care Administration (AHCA). For applicants who do not qualify for licensure or an exemption, the incumbent is responsible for notifying the applicant of the statutory bar and timeframe for disqualification and offering them the opportunity to withdraw in accordance with board policy and procedure.

The incumbent monitors files conditionally approved by the Board, as well as Conditional/Active licenses. Audits and processes files within established processing timelines. Sends approval and/or denial letters for filing to the Clerk’s Office, and to the applicant when filed. The incumbent is responsible for contacting the applicant when board orders or correspondence are returned as undeliverable. Upon completion of probation or conditions, drafts a Notice of Termination for filing with the Clerk

Team Lead Duties include the following:

Serves as the primary processor for the daily file reports, distributes daily work assignments to RSIII processors, and ensures that established timeframes for review are met. Assists processors with complex licensure questions and responses.

Responsible for monitoring daily RSIII workload and serves as the trainer for all new RSIII processors.

Generates Livescan reports and assigns work to RSIII processors on a daily basis. Reviews Level I and Level II background check results to determine proper routing of application.  Routes file to History Team for review and/or preparation for board agenda.  Coordinates with staff to update database and reroute documentation to the appropriate location.

Utilizes computer database systems and multiple internet sites to research licensure history, review disciplinary actions and status of other state licenses.  Reviews and inputs qualifying information into licensure database. Run specialized team reports, audit, and process files within established processing timelines.

Sorts, distributes, and processes incoming mail.  Responds to written inquiries to include e-mail and faxed documents.  Responsible for ensuring the accuracy of licensure information in the database. 

Reports any errors and technology issues to include vendor errors through the MQA ticketing system.  Maintains an electronic filing system through the document repository.  Prepares documentation for imaging.

Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Ability to compile, organize and analyze data.
• Ability to investigate, analyze, and resolve complaints.
• Ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals and consumer protection.
• Ability to provide consultative assistance to others.
• Ability to plan, organize and coordinate work activities.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to use Microsoft Office (Word, Excel, Outlook).

Qualifications:

Minimum:

• Must be physically present in the office to effectively perform job duties and responsibilities.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Our office is located in the Southwood area of Tallahassee in the Capital Circle Office Complex at:

4042 Bald Cypress Way

Tallahassee, FL 32399

This is a fully on-site position based in Tallahassee.  Incumbents are required to work from our Tallahassee office five days per week with no regular telework or remote option.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for incumbents features a highly competitive set of incumbent benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All incumbents are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.