REGULATORY SPECIALIST III - 64080571

Requisition No: 868658 

Agency: Department of Health

Working Title: REGULATORY SPECIALIST III - 64080571

 Pay Plan: Career Service

Position Number: 64080571 

Salary:  $36,317.26-$40,000/annually 

Posting Closing Date: 01/29/2026 

Total Compensation Estimator Tool

Division of Medical Quality Assurance

Bureau of Health Care Practitioner Regulation

Board of Massage/Osteopathic Medicine

Open Competitive Opportunity

*Pending Reclassification*

The Florida Department of Health, Division of Medical Quality Assurance (MQA) serves the public by licensing qualified health care providers, enforcing standards among licensees and facilities, and informing licensees and the public. 

Your Specific Responsibilities:

This position reports to the Operations & Mgmt Consultant II - SES and performs varied professional regulatory activities related to the Boards of Acupuncture, Osteopathic Medicine, and Speech-Language Pathology and Audiology. The incumbent serves as a team lead for the Osteopathic Unit and is responsible for duties requiring independent judgment, advanced technical knowledge, and the consistent application of Department and Division policies and procedures.

The incumbent will be responsible for tasks which require independent judgment to be exercised in the application of policies and procedures that have a significant impact on the clients, staff, and overall efficacy of the Osteopathic Unit including: developing and publishing agenda materials for the Board of Speech Language Pathology and Audiology, application processing for multiple professions within the Osteopathic Unit, and taking initiative in carrying out assigned tasks to completion.

The incumbent will have a working knowledge of the Florida Statutes and Rules governing the licensing and regulation of practitioners regulated by the Boards of Acupuncture, Osteopathic Medicine, and Speech-Language Pathology and Audiology, will independently evaluate qualifications and licensure criteria in accordance with statutory and rule provisions, and will obtain supplemental information as required to determine eligibility for licensure, certification, or registration.

This position assists the Boards’ Executive Director and Program Operations Administrators by performing administrative tasks to fulfill the goals of the Department, the Division and Boards.

Phone Team Lead Duties

• Onboards, trains, and mentors all phone team staff.
• Monitors call volume, wait times, and service levels, ensuring adequate coverage during business hours.
• Develops and maintains the unit’s phone coverage schedule.
• Creates and updates reference and training materials for the phone team.
• Retrieves, processes, scans, labels, logs, and files all incoming paper mail in appropriate electronic folders.
• Serves as the designated backup for phone team operations.
• Responds to general and complex inquiries from applicants, licensees, and the public via telephone, email, or written correspondence. Provides accurate information regarding licensure processes, application status, and regulatory requirements. Refers inquiries to other Department units or external agencies when appropriate.

Administrative

• Monitors, orders, organizes, and maintains office supplies and materials.
• Coordinates staff travel arrangements.
• Prepares and submits the quarterly Matrix report.
• Oversees the maintenance and replenishment of the unit’s SunPass account.
• Maintains accurate contact information for board members and office personnel.
• Serves as the emergency liaison for the Osteopathic Unit.
• Orders and distributes supplies; creates purchase orders for services as needed; and ensures timely payment of membership dues.
• Collaborates with the Executive Director to review bills, budget data, and purchasing documentation; performs Level 2 Purchasing Card approvals for the Board office.
• Utilizes MyFloridaMarketPlace (MFMP) and follows established purchasing procedures and policies.
• Assists in the development of reports and special projects.
• Coordinates with internal partners to ensure proper maintenance, repair, and surplus processing of office equipment;
• Maintains the office’s inventory records.
• Researches and prepares affidavits regarding non-receipt of Administrative Complaints for the Osteopathic/Massage Unit; provides affidavits to the Prosecution Services Unit for disciplinary case processing.

Application Processing

• Processes continuing education provider and course applications in CEBroker for the Boards of Acupuncture, Massage, Osteopathic Medicine, and Speech Language-Pathology and Audiology, and the Council of Licensed Midwifery.
• Assist with administrative duties related to the processing of CE applications, including but not limited to: reviewing application for completeness, issuing correspondence regarding application deficiencies, routing to board liaison, requesting information as needed and marking the board’s liaison’s decision in CE Broker as appropriate.
• Summarize and prepare CE Broker application files and supporting documentation for review by the board when appropriate.
• Assist with administrative duties related to the processing of applications including, but not limited to processing supplemental documentation, preparing supplemental documentation for scanning, and preparing refund forms.
• Analyze and recommend solutions to administrative problems relating to application deficiencies and required qualifications.

Auditing and Application Review Tasks

• Review phone team recordings to ensure customer service provided by phone team staff aligns with Department standards.
• Review and analyze phone data metrics, identify areas of improvement and recommend changes to internal processes and procedures based on the data analysis.
• Process applications in the licensing database (LEIDS), issue correspondence concerning application deficiencies to applicants in process or licensure to approved applicants.

Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of the policies and procedures of the department. 
• Ability to work under pressure and is computer literate. 
• Ability to communicate effectively verbally and in writing. 
• Knowledge of correct grammar usage. 
• Ability to plan, organize and coordinate work activities. 
• Knowledge of Word for Windows, Outlook and LEIDS.

Qualifications:

Preference will be given to those who meet the following minimum requirements:

• High school diploma or equivalent and;
• 2 years administrative experience to include computer software, data entry, document preparation, and customer service.
• College education can substitute for the required experience on a year-for-year basis.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Capitol Circle Office Complex

4042 Bald Cypress Way

Tallahassee, FL 32399

This is a full-time, in-office role with no provision for remote work.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.