REGULATORY SPECIALIST III - 79000872

Requisition No: 858719 

Agency: Business and Professional Regulations

Working Title: REGULATORY SPECIALIST III - 79000872

 Pay Plan: Career Service

Position Number: 79000872 

Salary:  $1,523.18 Bi-Weekly 

Posting Closing Date: 08/19/2025 

Total Compensation Estimator Tool

DIVISION OF HOTELS & RESTAURANTS
Regulatory Specialist III
Position Number: 79000872

Hiring Salary $1,523.18 Bi-Weekly

**INTERNAL AGENCY ADVERTISEMENT**

You must be employed with the Department of Business and Professional Regulation to be considered.

The Work You Will Do

This position is responsible for processing food, lodging, and elevator applications, and serves as a backup for the Regulatory Program Specialist role by providing customer support through escalations and TierN email processing. The position is expected to support the subject matter expert for the Office of Licensure and is assigned additional tasks analyzing reports and resolving licensing and application issues.

• Efficiently process food, lodging and elevator applications.

• Analyze, research, and resolve licensing problems and errors daily and as directed, which hinder system production of renewal notices and issuance of a license or approval of applications. Act as the back-up subject matter expert for Licensing.

• Assist in resolving customer requests via Licensing’s TierN email box. Works independently to resolve problems, research policy, rule, law, or administrative code as needed, to provide accurate responses.

• Serve as backup to the Regulatory Consultant responsible for resolving escalations received from the Customer Contact Center. Ensure proper handling of all escalations received to help ensure quality customer service. 

• Perform other duties as required.

Knowledge, Skills & Abilities

Skilled in the use of software, desktop hardware to enhance personal and organizational performance (spreadsheet, work processing, scheduling, e-mail, licensing & internet applications and other technology required by the department). 

Ability to collect, evaluate and analyze data to develop recommendations, solve problems, document workflow and other activities relating to the improvement of services.  Ability to conduct fact finding research.  Ability to communicate effectively.  Ability to establish and maintain effective working relationships with others.

Minimum Requirements

Experience processing Food, Lodging, and Elevator licensing applications in a regulatory environment; and

Experience troubleshooting deficient applications in a regulatory environment; and

Experience adjusting and assigning fees in Versa Regulation; and

Customer service experience assisting customers in person, through correspondence, and on the telephone.

Preferred Qualifications

Preference will be given to applicants with Food or Lodging industry experience.

Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

NOTE: This position requires a security background check and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

Applicants are required to apply through the People First system by the closing date, by applying online.  All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call 1-877-562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. 
 

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS:
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and support the hiring of returning service members and military spouses.

A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is veteranspreference@fdva.state.fl.us.

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.