REGULATORY SPECIALIST III - 79011040

Requisition No: 867377 

Agency: Business and Professional Regulations

Working Title: REGULATORY SPECIALIST III - 79011040

 Pay Plan: Career Service

Position Number: 79011040 

Salary:  $1,646.90 Bi-weekly 

Posting Closing Date: 01/05/2026 

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DIVISION OF SERVICE OPERATIONS

BUREAU OF CENTRAL INTAKE AND LICENSURE

REGULATORY SPECIALIST III

Position Number: 79011040

Hiring Salary: $1,646.90 Bi-weekly

*INTERNAL AGENCY - You must be employed by the
Department of Business & Professional Regulation to be considered.*

***Applicants must complete all fields in the Candidate Profile.  Work history, hours worked, and formal education are required to qualify for this position.  Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information. ***

Our Organization and Mission:

The Division of Service Operations manages the Central Intake and Licensure unit, the one-stop shop for intake of applications and payments. The Division also oversees the Customer Contact Center (CCC), which handles all initial interaction conducted via telephone and e-mail. 

The Work You Will do :

This position is responsible for performing the more complex licensing activities which includes determination of applicant eligibility for examination, certification, licensure or registration for various professions within the department. The incumbent in this position performs the following work and other related activities:

Your Specific  Responsibilities:

The staff member in this position serves as a cashier.  This position will also serve as a Subject Matter Expert for the Revenue Unit on depositing and cashiering matters. The incumbent in this position performs the following work and other related activities:

• Timely deposit batches in the document imaging and single licensing systems. This includes all payments physically received by the bureau.  Verify all information is accurate and reconciled prior to depositing.
• Scan, quality review, reconcile, and submit all remittances electronically to the department’s financial institution.  Prepare physical deposits that need to be physically deposited offsite.  Ensure that all validations are completed timely and accurately.
• Reconcile deposits from treasury.  Dispose of retained remittances after they have reached their 90-day retention requirement.      
• Review documents within the document imaging system and ensure that they are correctly indexed and profiled.  Ensure that all documents profiled and records created or updated in the single licensing system are done so correctly and in accordance with established processing guidelines.   Ensure that all validations are completed timely and accurately. 
• Serve as backup representative at the Customer Service Window:
• Welcome walk in customers of the Department.  Answer questions regarding the application process for CIU applicants.  Accept applicant paper submissions to deliver to the Mail Intake Unit for profiling.  Profile applications for walk in customers when they need their fingerprints scanned in person.  Take payments for customers with open payment expectations.  Instruct customers how to use our online services available in CSW to submit an application and make payments.  Connect customers with the proper offices or boards if not handled by CIU.  Secure money in safe until transported to the Revenue window and secure signed record of hand off.     
• Participates in meetings and attends training sessions as scheduled. Participates in the testing of new application software and changes in processing procedures. Reports events, errors or trends to supervisor.
• Performs other related duties as required. 

Knowledge, Skills and Abilities

• Knowledge of the Department’s single licensing system
• Knowledge of the Department’s Document Imaging System
• Proficient ability in Microsoft Word and Excel
• Ability to plan, organize and coordinate work activities.
• Ability to communicate effectively and efficiently both verbal and written.
• Ability to establish and maintain effective working relationships with others.
• Basic Internet research and navigation.
• Basic writing and grammar skills.

 Minimum Requirements:

• Must have at least two (2) years of customer service experience; and
• Must have one (1) year of Microsoft Office Experience; and
• Must have data entry experience; and
• Must have experience profiling and validating documents/applications in the department's single licensing system (Versa Regulation) and using the department’s document imaging system (OnBase).

Position Notes:

• This Advertisement may be used to fill current and future vacancies for up to six months from date of opening.
• The applicant will be required to take a Skills Verification Test (SVT).

The Benefits of Working for the State of Florida:

 “Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State of Florida retirement package: 3% employee contribution required
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees
• The State of Florida provides a $25,000 life insurance policy to eligible employees
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and child care reimbursement accounts are available
• Tuition waiver program to attend an approved State of Florida College or University

For additional benefit information, please visit the following website: http://www.mybenefits.myflorida.com

Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application.**

**This advertisement package may be used to fill additional Regulatory Specialist III vacancies occurring over the six month period immediately following the posting of this advertisement.**

NOTE: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

Applicants are required to apply online through the People First system by the closing date.  All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call 1-877-562-7287.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074.  DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, please visit the SSS website: http://www.sss.gov .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and support the hiring of returning service members and military spouses.

A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is veteranspreference@fdva.state.fl.us.

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.