REGULATORY SUPERVISOR/CONSULTANT - SES - 64080579

Requisition No: 848657 

Agency: Department of Health

Working Title: REGULATORY SUPERVISOR/CONSULTANT - SES - 64080579

 Pay Plan: SES

Position Number: 64080579 

Salary:  $39,000-$42,000/annually 

Posting Closing Date: 03/19/2025 

Total Compensation Estimator Tool

Division of Medical Quality Assurance

Bureau of Health Care Practitioner Regulation

Boards of Chiropractic Medicine, Clinical Laboratory Personnel, Optometry, Nursing Home Administrators; Office of Medical Physicists, and Certification office of EMT’s, Paramedics and Radiologic Technologists

Open Competitive Opportunity

Your Specific Responsibilities:

The Regulatory Supervisor/Consultant is responsible for the supervision of Regulatory Specialist II positions; including monitoring and evaluating the performance of staff by established deadlines, planning and directing their work, approving requests for leave and timesheets, filling vacant positions, training, and taking disciplinary action when needed or effectively recommending such actions. The incumbent must collaborate with the Executive Director and Program Operations Administrator to manage the day-to-day operations of the office. The employee in this position must use discretion and independent judgment in performing the following duties:

• Planning the workload, workflow, deadlines, and work objectives of staff - ensuring they have the appropriate training, tools and authority to meet those objectives. The incumbent should run the appropriate database reports regularly to adequately monitor the workflow. The incumbent is also responsible for monitoring email inboxes daily and providing timely responses to applicants/licensees, management, Board staff, other departments and entities and also, the general public.

• Hiring for vacant positions and ensuring that new employees receive training in the use of the Division’s licensing database and related internet tools. Meeting regularly with each of their direct reports to provide constructive feedback. This feedback should include the employee’s most recent performance rates, based on the annual evaluation criteria. The incumbent must implement corrective action when necessary.

• Providing support and advice to staff regarding licensure and regulation criteria and business practices. The supervisor must ensure that staff have a working knowledge of the statutes, rules, procedures and policies governing the professions our office is responsible for. The incumbent is responsible for assisting staff with the appropriate application of laws and rules.

• Collaborating with the Executive Director, Program Operations Administrator and Agenda builder RSIII to ensure meeting materials are prepared for Board meetings by established deadlines. The incumbent will need to consult with staff regarding files that may require Board or committee review, especially applicants with criminal/disciplinary/health histories.

• Analyzing and resolving escalations, which includes investigating and resolving consumer concerns or ensuring complaints are routed to the appropriate unit or department for handling. Researching and either correcting or validating errors on the quarterly reports by established deadlines. The incumbent is responsible for catching any trends or patterns and providing clarification and possibly retraining, if necessary.

• Supporting the Executive Director and Program Operations Administrator in the implementation of laws, rules, regulations, policies, and procedures pertaining to licensure functions and activities and providing input regarding regulatory changes. The supervisor would aide in long-range planning sessions and would need to work towards impactful process improvements.

• Serving as a liaison between the Board office and MQA Bureaus of Operations and Enforcement; specifically, Background Screening Unit (BGS), the Renewal team, Call Center management, System Support Services (SSS), regarding database and website updates. The supervisor acts as first point of contact for training needs, technical support, information dissemination and troubleshooting user issues. Assist with set-up and changes to form letters, data clean-up and other concerns related to the Division’s licensing and enforcement data integrity.

• This position is also the HR liaison for the office.

Required Knowledge, Skills, and Abilities:

• Knowledge of Florida Statutes and rules governing licensure and regulation.
• Ability to compile, organize and analyze data.
• Ability to investigate, analyze, and resolve complaints.
• Ability to not only understand but also apply Florida Statutes, rules, policies and procedures in regard to licensing and regulation.
• Ability to assign work assignments, determine priorities and ensure accurate and timely completion of assigned duties.
• Ability to supervise, train and provide consultative assistance to others. 
• Ability to plan, organize and coordinate work activities.
• Ability to communicate effectively, with both written and verbal communication.
• Experience with Microsoft Office (Word, Excel, Outlook).

Qualifications:

Preference will be given to those who meet the following minimum requirements:

• High School Diploma or equivalent AND 2 years administrative experience that includes data entry, document preparation, computer software use, travel arrangement preparation, and/or personnel and budget review. (College education can substitute for the required experience on a year-for-year basis).

Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), iBuilder, iViewer, Adobe Acrobat, and LEIDS systems.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Tallahassee, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.