RETIREMENT ANALYST II - 72002545

Requisition No: 842835 

Agency: Management Services

Working Title: RETIREMENT ANALYST II - 72002545

 Pay Plan: Career Service

Position Number: 72002545 

Salary:  $42,995.68 - $44,285.54 

Posting Closing Date: 01/30/2025 

Total Compensation Estimator Tool

Retirement Analyst II

Division of Retirement/Benefit Payments

State of Florida Department of Management Services

This position is located in Tallahassee, FL

Position Overview and Responsibilities:

This is highly complex and technical work in the analysis of retirement accounts.  The incumbent exercises considerable independent judgment under the general supervision of an administrative supervisor.  The incumbent must possess a comprehensive working knowledge and understanding of the philosophy and provisions of Florida Statutes relating to retirement, which may include Chapters 112, 121, 122, 123, 238, 250, 321, 175, and 185, and all administrative rules, policies, and procedures developed pursuant to such laws.  The incumbent may also be required to possess a comprehensive working knowledge and understanding of the Internal Revenue Service (IRS) and Social Security Administration provisions related to retirement programs. Duties and responsibilities are as follows:

• Work as lead to Identify programming needs, submit change requests, conduct user acceptance testing and assist with implementing database modifications.
• Develop, write, and update procedures, correspondence, and training manuals for the approval of the section administrator and develop and maintain templates and standard comments used in sections correspondence.
• Assess and analyze impact of retirement-related federal and state legislation, new and proposed, on the Survivor Benefit processes and make recommendations.
• Serve as lead worker for complex accounts, proof of life audit research, and review of legal documents such as guardianship appointments, trust agreements, benefit disclaimers, Qualified Domestic Relations Orders, and probate documents.  Knowledgeable in the research of statutes and administrative codes and assist Benefits Administrator in drafting of Final Division Decision Letters.

Customer Service:

Communicates survivor benefits to stakeholders through written correspondence and telephone inquiries. Research retirement topics to prepare complete, accurate and grammatically correct responses to customers’ inquiries by letter or email. This responsibility requires technical expertise, critical thinking, knowledge of subject matter, and organizational and communication skills.

Quality Control:

Provide quality control review of survivor benefits based on analysis of plan membership, beneficiary designations, service credit, and option selection.

Provide quality control review of Florida Retirement System (FRS) death benefit calculations and retirement information updated in the division’s Integrated Retirement Information System (IRIS), including account overpayments, joint annuitant changes and nullifications, Option Two lump sum payouts, refunds, and Deferred Retirement Option Program (DROP) payouts for deceased accounts.

Processing:

Interpret and apply applicable laws, rules, and regulations necessary to administer the survivor benefit provisions for Florida Retirement System (FRS) benefits.  Review and process retirement applications for survivors, beneficiary designation forms, and other documents for survivor benefit accounts. Ensure the benefits are being paid from the correct account type, create and send communication to members, receive calls and answer any questions regarding accounts. Audit and reconcile retirement data to ensure data integrity and accurately calculate death benefits. 

Participate in employee selection modules. Performs related work as required.

Knowledge, Skills, and Abilities:

• Knowledge of the principles and techniques of effective communication.
• Knowledge of basic arithmetic.
• Knowledge of the methods of data collection and analysis.
• Knowledge of basic management principles and practices.
• Ability to review data for accuracy, identify errors and take corrective action.
• Ability to collect, evaluate, analyze and verify data relating to benefit plans.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to benefit plans.
• Ability to train others.
• Ability to organize data into logical format.
• Ability to utilize problem-solving techniques.
• Ability to work independently.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to direct and coordinate the planning and implementation of operational and program reviews and program monitoring activities.
• Ability to prioritize workload.
• Ability to develop various reports.
• Ability to design, develop and implement research models.
• Ability to manage a benefit services program.
• Ability to formulate policies and procedures.
• Ability to perform basic arithmetical calculations.
• Ability to use PC for various automated applications.  
• Integrity, Communication (Listening, Writing, Verbal, Interpreting), Respect, Excellence, Accountability, Teamwork, Empowerment.

Minimum Qualifications:
Four years of professional experience in the area of insurance, retirement or social security, administration, call center, customer service, fiscal work, statistics, or personnel. A postsecondary degree may be used as an alternative for years of experience on a year-for-year basis.

Our Organization and Mission:
Under the direction of Governor Ron DeSantis, Secretary Pedro Allende and DMS’ Executive Leadership Team, the Florida Department of Management Services (DMS) is a customer-oriented agency with a broad portfolio that includes the efficient use and management of real estate, procurement, human resources, group insurance, retirement, telecommunications, fleet, and federal property assistance programs used throughout Florida’s state government. It is against this backdrop that DMS strives to demonstrate its motto, “We serve those who serve Florida.”

Division of Retirement:

The mission of the Division of Retirement (division) is to deliver a high quality, innovative, and cost-effective retirement system. The division currently has 225 full-time retirement staff and manages a FY 2024-25 operating budget of $48,864,720. The division administers the Florida Retirement System (FRS) Pension Plan, currently the fourth largest state retirement system in the US with more than 2.7 million active, retired, and terminated vested and non-vested members and $187.2 billion in assets. The division pays out $12.9 billion a year in retiree benefits and maintains the service history, vesting and membership status records, and collects nearly $5.5 billion annually in employer and employee contributions from more than 1,000 employers for all FRS members. 

Special Notes:
DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferrable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following provided email addresses:
DMS.Ability@dms.fl.gov
DMS.Veterans@dms.fl.gov
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DMS Human Resources (HR) Office at (850) 488-2707. DMS requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
Successful completion of background screening will be required for this position.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.