RETIREMENT ANALYST II - 72004119

Requisition No: 835586 

Agency: Management Services

Working Title: RETIREMENT ANALYST II - 72004119

 Pay Plan: Career Service

Position Number: 72004119 

Salary:  $42,995.68 

Posting Closing Date: 10/04/2024 

Total Compensation Estimator Tool

Retirement Analyst II/Survivors

Division of Retirement/Benefit Payments

State of Florida Department of Management Services

This position is located in Tallahassee, FL

Position Overview and Responsibilities:

Processing:

• Interpret and apply applicable laws, rules, and regulations necessary to administer the survivor benefit provisions for Florida Retirement System (FRS) benefits.  Review and process retirement applications for survivors, beneficiary designation forms, and other documents for survivor benefit accounts.
• Audit and reconcile retirement data to ensure data integrity and accurately calculate death benefits. 

Quality Control:

• Provide quality control review of survivor benefits based on analysis of plan membership, beneficiary designations, service credit, and option selection.
• Provide quality control review of Florida Retirement System (FRS) death benefit calculations and retirement information updated in the division’s Integrated Retirement Information System (IRIS), including account overpayments, joint annuitant changes and nullifications, Option Two lump sum payouts, refunds, and Deferred Retirement Option Program (DROP) payouts for deceased accounts.
• Research retirement topics to prepare complete, accurate and grammatically correct responses to customers’ inquiries by letter or email and assist the section administrator.  Also provide quality control review of outgoing correspondence prepared by section staff. 

Section Operations:

• Assist the Benefits Administrator with establishing policies and procedures which control the operation of the section, identifying areas of potential improvement, evaluating the section, and making recommendations, assigning, and monitoring the work in the section.
• Serve as a resource person for other staff and may participate in workshops, seminars, and training sessions for agencies.
• Participate in employee selection modules and make recommendations to supervisor about work deficiencies, problem areas, and corrective actions.

Customer Service:

• Assist with the section’s phone duty and counseling as needed.
• Provide customer service that requires expert knowledge of the Florida Retirement System (FRS) and all existing systems, the Florida Statutes, rules, division policies, and related beneficiary, probate, or estate laws.
• Counsel customers of the FRS which may include beneficiaries, agencies, attorneys, etc.  Compose complex correspondence, memoranda, etc. to families of deceased members. 

Additional:

• Perform other duties as required.
• Serve as liaison between the section and other areas at the division.

Knowledge, Skills, and Abilities:

• Ability to use a personal computer. 
• Ability to navigate the computer network. 
• Ability to use Microsoft Word. 
• Ability to use various applications. 
• Knowledge of retirement laws. 
• Knowledge of the use of IRIS and Workflow. 
• Ability to work independently. 
• Ability to understand and apply rules, statutes, policies, and procedures relating to retirement benefits. 
• Ability to train others. 
• Ability to review data for accuracy, identify errors, and take corrective action.
• Ability to utilize problem solving techniques. 
• Ability to establish and maintain effective working relationships with others. 
• Ability to plan, organize and, coordinate work assignments. 
• Knowledge of the principles and techniques of effective verbal and written communications.
• Ability to communicate effectively verbally and in writing. 
• Knowledge of basic arithmetic. 
• Ability to perform basic arithmetical calculations. Accountability, Communication,
• Empowerment, Flexibility, Integrity, Respect, Teamwork.

Minimum Qualifications:

Six years of professional experience in the area of insurance, retirement or social security, administration, call center, customer service, fiscal work, statistics, or personnel. A postsecondary degree may be used as an alternative for years of experience on a year-for-year basis.

Our Organization and Mission:
Under the direction of Governor Ron DeSantis, Secretary Pedro Allende and DMS’ Executive Leadership Team, the Florida Department of Management Services (DMS) is a customer-oriented agency with a broad portfolio that includes the efficient use and management of real estate, procurement, human resources, group insurance, retirement, telecommunications, fleet, and federal property assistance programs used throughout Florida’s state government. It is against this backdrop that DMS strives to demonstrate its motto, “We serve those who serve Florida.”

Division of Retirement:

The mission of the Division of Retirement (division) is to deliver a high quality, innovative, and cost-effective retirement system. The division currently has 225 full-time retirement staff and manages a FY 2024-25 operating budget of $48,864,720. The division administers the Florida Retirement System (FRS) Pension Plan, currently the fourth largest state retirement system in the US with more than 2.7 million active, retired, and terminated vested and non-vested members and $187.2 billion in assets. The division pays out $12.9 billion a year in retiree benefits and maintains the service history, vesting and membership status records, and collects nearly $5.5 billion annually in employer and employee contributions from more than 1,000 employers for all FRS members. 

Special Notes:
DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferrable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following provided email addresses:
DMS.Ability@dms.fl.gov
DMS.Veterans@dms.fl.gov
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DMS Human Resources (HR) Office at (850) 488-2707. DMS requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
Successful completion of background screening will be required for this position.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.