REVENUE PROGRAM ADMINISTRATOR I - SES - 73005253

Requisition No: 848493 

Agency: Department of Revenue

Working Title: REVENUE PROGRAM ADMINISTRATOR I - SES - 73005253

 Pay Plan: SES

Position Number: 73005253 

Salary:  $63,990.48 - $132,025.08 / Annually 

Posting Closing Date: 03/19/2025 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Revenue Program Administrator I - SES

Tallahassee

This is an Internal Agency Advertisement

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position directly manages a team of 6 operational staff and is an excellent fit for self-motivated critical thinkers. If you enjoy working with teams, data and problem solving, this may be the position for you. Your duties would include:

• Directing team members in the operational analysis of region, service site and individual work unit performance. Assisting team members and management with identifying areas in need of improvement, identifying root causes of performance issues, developing performance improvement plans and implementing those plans.
• Leading the development of operational plans to direct operational focus of the service center, service sites and/or individual work units in support of the Program’s strategic initiatives.
• Initiating, developing, and implementing projects with the potential for region wide and statewide impact.
• Overseeing the responsibilities of the monitors to ensure monitoring plans are developed and accomplished.
• Assisting with analysis of monitoring results and incorporating monitoring results into operational plans.
• Performing workflow analyses to identify and implement changes leading to improved business process efficiency.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue. 
• Two years of supervisory experience to include motivating, mentoring, developing and directing team members.
• Two years of experience communicating effectively through a variety of methods (reports writing, public speaking, presentation) to diverse audience.
• One year of experience evaluating performance and making recommendations for process improvements.

PREFERENCES:

• Five years of experience working in the Child Support Program.
• One year of experience managing or evaluating customer service operations or performance.

SPECIAL NOTES:

• This role is eligible for part-time telework after you complete required training and reach n acceptable level of proficiency.

SALARY: $63,990.48 - $132,025.08.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Adrian Allen, (850) 717-6047, Adrian.Allen@floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.