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Regulatory Specialist II - DBPR/Division of H&R **Internal Advertisement**

Date: Aug 13, 2019

Location: TALLAHASSEE, FL, US, 32399

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 70380 

Agency: Business and Professional Regulations

Working Title: Regulatory Specialist II - DBPR/Division of H&R **Internal Advertisement**

Position Number: 79000430 

Salary:  $27,926.08 - $30,206.02 

Posting Closing Date: 08/21/2019 

DIVISION OF HOTELS & RESTAURANTS
Regulatory Specialist II
Position Number: 79000430

Hiring Salary: $27,926.08 - $31,000

 

*INTERNAL AGENCY - You must be employed by the
Department of Business & Professional Regulation to be considered.*

 

The Division of Hotels and Restaurants licenses the food and lodging industry within the state of Florida, including: receipt and processing of license applications, collection of fees paid by licensees and enforcement of the laws and regulation of the food and lodging operators. The Regulatory Specialist II position is a career service position located within the division's Bureau of Licensing and is responsible for processing licensing applications for the division.

 

Preference will be given to applicants with Food Service, Lodging or Elevator experience.

 

Minimum Requirements:

Customer service experience assisting customers in person, in writing, and on the telephone, and

Data entry experience, and

Application processing experience, and

Experience with Florida Statute Chapter 509, Chapter 399 or Florida Administrative Code 61-C.

 

***Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application.***

 

Duties and Responsibilities:

The duties of this position include but are not limited to:

  • Independently review applications for licensure to determine eligibility for registration, licensure and renewal in accordance with Laws and Rules.
  • Profile, process, troubleshoot, scan and index elevator, food service, and lodging, licensure and renewal applications using department software.
  • Assist the division with data entry functions for the division’s food service, lodging, and elevator applications.
  • Participate as a team member by attending meetings, mentoring, cross training as appropriate and providing assistance in other areas as needed.
  • Assist with reviewing, researching and resolving the division’s licensing escalations received from the Customer Contact Center and customer requests received by email, as needed.
  • Assist in resolving licensing and data errors and report events or trends that affect application processing to supervisor along with recommendations for process improvement.
  • Answer the telephone and handle inquiries from the public and other state agencies, as needed.
  • Perform other duties as assigned.

 

Knowledge, Skills & Abilities:

  • Excellent verbal and written communication skills.
  • Knowledge of application requirements.
  • Ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals and facilities, and consumer protection.
  • Ability to plan, organize and coordinate work activities.
  • Ability to compile, organize and analyze data.
  • Ability to establish and maintain effective working relationships with others.
  • Basic Internet research and navigation.
  • Basic Microsoft office skills.
  • General knowledge and utilization of office equipment.

 

Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

NOTE: This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

Applicants are required to apply through the People First system by the closing date, by applying online.  All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call 1-877-562-7287.

The Florida Department of Business & Professional Regulation is committed

to increasing recruitment and hiring of individuals with disabilities and

improving employment outcomes.

 

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, please visit the SSS website: http://www.sss.gov .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

 

The Florida Department of Business & Professional Regulation values the sacrifices
veterans and their family members have given to our country and support
the hiring of returning service members and military spouses.

 

A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is veteranspreference@fdva.state.fl.us.

 

We hire only U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States. 

 

 

 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 


Nearest Major Market: Tallahassee