SENIOR CLERK - 55000882

Requisition No: 873362 

Agency: Department of Transportation

Working Title: SENIOR CLERK - 55000882

 Pay Plan: Career Service

Position Number: 55000882 

Salary:  $35,689.69 - $46,186.65 

Posting Closing Date: 04/15/2026 

Total Compensation Estimator Tool

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

SUPPORT SERVICES SENIOR CLERK

919 / SUPPORT SERVICES OFFICE

OPEN COMPETITIVE

CAREER SERVICE

CONTACT PERSON: Lezlie Sims

CONTACT EMAIL ADDRESS: Lezlie.Sims@dot.state.fl.us

PHONE NUMBER: 850-414-4100

HIRING SALARY RANGE: $1,372.68 - $1,776.41/biweekly range

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

To ensure honesty and transparency, all applicants must provide their own work. Unless explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration.

Candidates must be United States (U.S.) citizens or lawfully authorized alien workers.  Visa sponsorship is not available.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

Staff Assistant / Support Services / Office of Administration

This position will support event coordination, which include monitoring meeting reservations, furniture/room setup & breakdown, parking coordination, directions, and signage. Provide customer service checking in visitors at the security (front) desk and escort visitors to meetings and offices as needed. Monitor facility surveillance cameras and perform walking patrols of the interior & exterior of the building, and parking lots. Answer the FDOT main switchboard as needed for the Operator’s breaks & leave.

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. 

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development.  Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses. 

Where You Will Work:

Office of Administration

605 Suwannee St.

Tallahassee, FL 32399

Annual Salary Range:

$35,689.69 - $46,186.65 

Your Specific Responsibilities:

Provide professional customer service to visitors and guests of the Department of Transportation (DOT) as part of the Guest Services and Security Section of the Support Services Office. Check in visitors using the electronic Guest Management System, issue visitor ID badges, and monitor visitor access according to established protocols. Contact staff to escort guests and personally escort visitors to meeting locations as needed. Support administrative tasks related to customer service and building access. Assist with event coordination by preparing meeting spaces, ensuring audiovisual readiness, and supporting scheduled events in the auditorium or conference rooms. Serve as a point of contact for guest needs before and during events.

Serve as the primary backup receptionist for the main DOT switchboard during scheduled lunches, breaks, annual and sick leave, or as otherwise required. Receive, screen, and route all incoming calls to the appropriate office, district, employee, agency, or organization.

Act as primary backup for the Facilities Work Order system by reviewing, reporting, and communicating access or security-related issues to the appropriate personnel. Coordinate and assist with scheduling, approving, and maintaining the auditorium and shared meeting space calendars. Support internal events by confirming room setups, coordinating facility needs, and communicating updates to the Support Services Office and the Central Office Facility Manager.

Assist with planning and coordinating internal events, meetings, and special functions held within the facility. Responsibilities include coordinating room reservations, assisting with logistical planning, preparing event materials, and ensuring spaces are set up according to event requirements. Provide onsite guest services during events, including greeting attendees, offering directions, troubleshooting minor space or setup issues, and ensuring a positive guest experience.

Assist with emergency building and security activities, including contacting 9 1 1 in the event of a security or medical emergency. Use radio communication to notify the unit supervisor and management team during urgent situations. Serve as a member of the building evacuation team and operate the fire alarm panel as required. Support records management for Building Access Request forms, Temporary Employee Access card logs, Security Guard logs, and Lost & Found logs. Maintain inventory of items received by the security desk and Support Services Office.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Ability to provide professional customer service and reception support to visitors, guests, and employees. Ability to operate visitor management systems and follow building access protocols. Ability to manage multi‑line phone systems and route calls accurately. Ability to coordinate events, meetings, and room reservations. Ability to prepare meeting spaces and support onsite event logistics. Ability to maintain accurate logs, records, and documentation. Ability to communicate clearly and professionally in person, by phone, and in writing. Ability to respond calmly and appropriately during emergencies and assist with evacuation procedures. Ability to collaborate effectively with coworkers, security staff, and facility managers. Ability to organize tasks, manage multiple priorities, and adapt to new technologies.

Minimum Qualifications:

Valid class E driver’s license. High School Diploma or equivalent and two years or clerical work experience. College education at an accredited institution can substitute for one year of the required work experience.

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES THE SERVICE VETERANS AND THEIR FAMILY MEMBERS HAVE GIVEN TO OUR COUNTRY AND SUPPORTS THE HIRING OF RETURNING SERVICE MEMBERS AND MILITARY SPOUSES.  If you are a preference-eligible applicant who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, St. Petersburg, Florida 33708.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES.  QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.  In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities.  Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided.  Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.  

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.