SENIOR CLERK - 64060074

Requisition No: 879658 

Agency: Department of Health

Working Title: SENIOR CLERK - 64060074

 Pay Plan: Career Service

Position Number: 64060074 

Salary:  $34.760.00 

Posting Closing Date: 07/24/2026 

Total Compensation Estimator Tool

Open Competitive Opportunity

Division of Disease Control and Health Protection

Bureau Of Communicable Diseases

HIV/AIDS

This is a full-time, in-office position 

Your Specific Responsibilities:

This is an administrative coordination position within the Patient Care & Treatment Access Program unit of the HIV/AIDS Section, Division of Disease Control and Health Protection. This position will assist with coordination of routine telephone, email inquiries, and the completion of program enrollment to assist the program’s help desk line. The incumbent assists clients with completing customer satisfaction surveys and manages minutes and scheduling for programmatic calls. The incumbent functions under the supervision of the Development, Implementation & 340B Compliance Manager.

Primary lead in scheduling unit and program meetings that require the attendance of key staff members. This includes the verification of availability and follow-up minutes. Manages electronic fax machine and ensures that incoming faxes are checked.

Serve as the primary contact for the program’s help desk line and ensures that calls are directed to the appropriate contract, or programmatic staff members. Provides data entry and client enrollment support for online enrollments that are submitted to the program. Provides verification of enrollment to client and field staff that assist with coordinating services for clients.

Takes note of calls that have been received that need to be transferred or relayed to other programmatic staff. Assists with organizing materials for Patient Care & Treatment Access Program monthly and quarterly calls. Completes clerical assistance and support with special projects as directed.

Participates in the development, implementation, and maintenance of policies, procedures, rules and standards required to effectively manage the AIDS Drug Assistance Program. Conducts research and advises the Development, Implementation & 340B Compliance Manager and Patient Care & Treatment Access Program Director as necessary.

Provides additional duties as directed.

Required Knowledge, Skills, and Abilities:

Customer and Personal Service; Making Decisions and Solving Problems; Communicating With Persons Outside Organization; Transcription and Note Taking.

Qualifications:

Minimum –

• Experience with developing and implementing policies
• Experience with clerical assistance and support with special projects

Preferred –

• One year or more of experience

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Tallahassee, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.