SENIOR CONSUMER COMPLAINT ANALYST - 79010323

Requisition No: 859282 

Agency: Business and Professional Regulations

Working Title: SENIOR CONSUMER COMPLAINT ANALYST - 79010323

 Pay Plan: Career Service

Position Number: 79010323 

Salary:  $1,336.92 to $1,685.82 Biweekly 

Posting Closing Date: 09/01/2025 

Total Compensation Estimator Tool

DIVISION of REGULATION
SENIOR CONSUMER COMPLAINT ANALYST

Position # 79010323
Hiring Salary: $1,336.92 to $1,685.82 Biweekly

*INTERNAL AGENCY - You must be employed by the
Department of Business & Professional Regulation to be considered. *

***Applicants must complete all fields in the Candidate Profile.  Work history, hours worked, and formal education are required to qualify for this position.  Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information. ***

The Work You Will Do:

This position is located within the Division of Regulation, Tallahassee Regional Office. This position is responsible for reviewing alleged violations of Florida Statutes and Board rules governing a variety of professions regulated by the department in various counties.

Your Specific Responsibilities:

• Analyzes and processes complaints received by the Department to determine the agency of appropriate jurisdiction. 
• Identifies possible violations of the Professional Practice Acts, obtains sufficient documentation, verifies licensure, researches prior complaint history, and obtains other information necessary to determine legal sufficiency.
• Refers appropriate correspondence and cases to investigative field office or legal staff with written analysis citing specific possible violation of the pertinent practice acts.
• Consults with, assists and acts as liaison between and among the professional boards, complainants, licensees, consultants, and other governmental agencies when necessary; periodically attends probable cause panel meetings, and attends training when applicable to enhance professional development and expertise.
• Assists with the switchboard as needed.
• Performs other related work as required.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively orally and in writing. 
• Ability to use available technology to perform duties including computer software, hardware & data systems.
• Ability to organize data into logical format for presentation in reports, documents and other written materials. 
• Knowledge of application requirements, including Florida Statutes, Board and Department rules. 
• Ability to plan, organize and coordinate work activities.

Minimum Requirements: 

• One year Administrative or Clerical Office experience; and
• Experience formatting, editing and creating comprehensive correspondence using Microsoft Office and e-mail correspondence using Microsoft Outlook; and
• A valid Florid Driver’s License.

Preferred:

Preference will be given to applicants who have/are:

• High School Diploma or its equivalent; and

• Experience in a regulatory field.
• Proficient in using OnBase and Versa Regulation.
• Knowledge of and ability to interpret and apply applicable Florida Statutes, laws, policies and procedures.

Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.
 
NOTE: This position requires a security background check and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.
 
Applicants are required to apply through the People First system by the closing date, by applying online.  All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call 1-877-562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

 
The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. 
 

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, please visit the SSS website: http://www.sss.gov .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.