SENIOR CONSUMER SERVICE ANALYST - SES - 48003770

Requisition No: 838803 

Agency: Department of Education

Working Title: SENIOR CONSUMER SERVICE ANALYST - SES - 48003770

 Pay Plan: SES

Position Number: 48003770 

Salary:  agency to update 

Posting Closing Date: 10/18/2024 

Total Compensation Estimator Tool

Florida Department of Education

Office of Inspector General

Location: Tallahassee Turlington Building

Senior Consumer Service Analyst-SES

Salary Range: $33,760.00 - $43,250.00

The Mission of the Office of Inspector General

The mission of the Office of Inspector General (OIG) is to assist the Commissioner of Education in achieving the department's mission of increasing student proficiency and maintaining an accountability system that measures student progress. The OIG accomplishes this by providing independent audits and reviews of programs and activities, conducting investigations of alleged violations, and offering consulting services to assist management in their efforts to maximize effectiveness and efficiency.

Office of Inspector General

Office Contact

Jodi DelaHaya, Administrative Assistant, 850-245-9411

Job Description

This is an analyst position within the Office of Inspector General (OIG). As an analyst, the person in this position is responsible for receiving and processing complaints received by the OIG and performing other administrative duties as described below.  The position assesses the nature of the complaints, advises complainants of the course of action taken, makes appropriate referrals to other entities, and completes complaint forms in the case management system to document the inquiry or complaint.  This position also assists investigators in conducting investigative fieldwork.

Duties and Responsibilities

The Florida Department of Education (FDOE) has an open position that is responsible for executing the following functions:

• This position assists investigators in conducting research, conducting preliminary interviews, and/or obtaining other needed information/documentation regarding investigations.
• This position reviews investigative reports and correspondence to ensure that reports are organized in accordance with Department publications style and procedures.
• This position serves as the OIG liaison in reviewing and referring for action, matters received via the Commissioner’s correspondence tracking system (Corrflow).
• This position independently composes letters of referral, memorandums, and other general correspondence. 
• This position serves as an administrative back-up to the Administrative Assistant III by performing the following administrative duties when the Administrative Assistant III is out of the office: general office administration including processing mail and disseminating to staff; answering the OIG primary phone line; and provide administrative support to the Inspector General as needed.
• This position requires proficiency in the use of database management, spreadsheets, and word processing.
• This position requires periodic overnight travel.

(Note: The omission of specific job duties does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)

Who We’re Looking For

Someone who is productive under tight timeframes, can balance multiple competing priorities, maintains goal-directed behavior, and can perform under stressful conditions. Attendance is an essential function of this position. The employee’s performance and behavior must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unit.

Minimum Qualifications

• Ability to travel
• Ability to communicate effectively including verbal and written communication
• Certified Inspector General Investigator Certification Preferred

Preferred Qualifications

Preference will be given to applicants who have excellent writing skills, presentation experience, and a background in an Office of Inspector General or some other investigative office.

Educational Substitutions

• SB 1310: Substitution of Work Experience for Postsecondary Education Requirements.
• The bill limits agencies from including postsecondary education in baseline job requirements except when the education is alternative to a specified number of years of direct experience, not to exceed:
• • Two years of direct experience for an associate degree.
  • Four years of direct experience for a bachelor’s degree
  • Six years of direct experience for a master’s degree.
  • Seven years of direct experience for a professional degree.
  • Nine years of direct experience for a doctoral degree.

• Related work experience may not substitute for any licensure, certification, or registration required by an agency and indicated in their advertised job description.

Application Information and Requirements

Candidate Profile (application) must be complete in its entirety. Your packet may be held up at the final review step if you are missing the below items:

• Work History (entered with the most recent/current listed first:
  • Any and all State of Florida jobs
  • Any and all Florida University jobs
  • All periods of employment
  • Periods of unemployment
  • Gaps 3 months or more*
  • Education
  • Volunteer Experience
• Include supervisor names and phone numbers including current place of employment.
• *Gaps 3 months or more must be addressed – you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.  
• It is unacceptable to use the statement “See Resume” in place of entering work history. Your candidate profile will convert to your official application.

• If claiming Veteran’s Preference, candidate MUST attach supporting documentation (DD214).
• If claiming Right to First Interview, candidate MUST attach a copy of your official layoff letter when applying. This only applies to employees laid off from Career Service positions.
• All documentation is due by the close of the vacancy announcement.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

LEAVE INFORMATION:

• • Annual Leave - Employees in Senior Management Service and Selected Exempt Service positions are credited with 176 hours of annual leave upon appointment. In subsequent years, the annual allotment is credited on the anniversary date of the initial appointment.
  • Sick Leave - Employees in Senior Management Service and Selected Exempt Service positions shall be credited with 104 hours of sick leave upon appointment. In subsequent years, the annual allotment is credited on the anniversary date of initial appointment.

BACKGROUND SCREENING REQUIREMENT

It is the policy of the Florida Department of Education that applicants for employment/volunteer undergo Level 2 background screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. You will be required to provide your Social Security Number to conduct required verifications. No applicant for a designated position will be employed or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department. Level 2 background screening shall include, but not be limited to, fingerprinting for statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

SPECIAL REQUIREMENTS: 

You will be required to provide your Social Security Number to conduct required verifications.

Selective Services System (SSS)

Male applicants born on or after October 1, 1962 will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the Social Security website.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.