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Date: Jan 6, 2021

Location: TALLAHASSEE, FL, US, 32399

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 281781 

Agency: Environmental Protection


Position Number: 37011504 

Salary:  $46,381.14 - $53,499.96 

Posting Closing Date: 01/19/2021 


Office of Technology and Information Services (OTIS)


Portfolio Management Services/Applications Maintenance Services


* Open Competitive *





The Department of Environmental Protection’s Office of Technology and Information Services (OTIS) is currently recruiting for a Senior Information Technology Business Consultant.  The incumbent will work within a team of 45+ technical staff responsible for supporting, maintaining and enhancing 110+ agency business applications.  Employees of the Office of Technology and Information Services are required to demonstrate total commitment to outstanding customer service. This includes, but is not limited to, acting in a responsive, professional, and courteous manner with the employees, customers and public we serve at all times, and performing related work as needed and specified to carry out the goals of the agency.    


This position focuses on two key roles within the Application Maintenance team. The first is ScrumMaster, which facilitates operations for multiple Scrum application development teams.  It focuses on analysis, planning, and communication between the Application Maintenance team and various supported business units. The second role deals Coordinator activities, which involve the routing and logistics for the overall lifecycle for any work request (ticket) submitted to the Application Maintenance team. 


Activities include:

  • Work with software developers, business analysts, data analysts, and other technical and non-technical subject-matter experts to coordinate and facilitate work.
  • Assess and continually improve existing processes, leveraged from team members and customers generated in Scrum Retrospective meetings.
  • Work with various technical teams (Middle Tier, DBAs, Network Administrators, Enterprise Development Architects, PMO, etc.) to assist in resolving issues/barriers with applications.
  • Proactively identify risks and issues affecting the Scrum teams and the portfolio.  Appropriately escalate these issues, with recommendations, to (senior) management. 
  • Effectively identify change and use appropriate protocols to manage and communication this change effectively.
  • Develop presentations and summary reports for our stakeholders and technical team
  • Hold daily status meetings with Scrum Team members, to facilitate the flow of information and provide an outlet to remove obstacles/barriers.
  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
  • Effectively coordinate resources and assignments among project assignees.  Ensure work assignments are assigned to the appropriate team member (s) and that service levels are met.
  • Adhere to the DEP project management methodology, standards, policies and procedures, as well as those technical standards and policies relevant to assigned user stories/tasks.
  • Manage relationships with DEP program area business partners. Develop strong and collaborative relationships with customers to achieve positive project outcomes.
  • Demonstrate strong relationship and interpersonal skills in working with technical staff, program staff and vendor community.
  • Coach mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
  • Provide mentoring, guidance, and training to junior development staff.

Knowledge, Skills and Abilities


  • 3+ years’ direct work experience in project management capacity, including all aspects of process development and execution
  • In-depth knowledge of the principles, theories, practices and techniques for managing the activities related to planning, managing and implementing software projects and programs
  • Documented and proven ability to formulate project plans for managing and monitoring progress on software development projects; to think logically and to analyze and solve problems; compile, organize and analyze data; to evaluate and monitor projects, plans and schedules and implement corrective action plans;
  • Strong customer service orientation
  • Ability to be creative, to use sound judgment, and to display foresight to identify potential problems and design/specifications and assigned application software systems
  • Ability to establish and maintain effective working relationships with others
  • Ability to work independently
  • Ability to determine work priorities and ensure proper completion of work assignments
  • Excellent interpersonal, collaborative, oral and written communication skills
  • Ability to write technical, business, and plain language documents and/or emails, with great attention to detail in all written communications
  • Ability to work well under pressure and meet deadlines without sacrificing quality
  • Must be able to learn, understand, and apply new technologies and processes
  • Persuasive, encouraging, and motivating


  • Project Management Professional (PMP)
  • Certified ScrumMaster certification (CSM)
  • Familiarity with project management software, such as MS Project
  • Experience managing multiple projects concurrently
  • Experience managing medium-to-large scale software application development (IT) projects
  • Solid understanding of software development lifecycle methodologies (e.g., waterfall, iterative, agile, etc.)
  • Familiarity with Agile development, specifically Scrum, Extreme Programming (XP) and Kanban
  • Ability to document processes and standards
  • Experience developing and maintaining detailed project schedules using Microsoft Project
  • Familiarity with environmental regulatory business processes and practices
  • Knowledge and understanding of DEP’s technical environment


Additional Requirements:  All positions within OTIS are considered to be positions of trust in accordance with Sections 110.1127 and 425.04, Florida Statutes.  The recommended applicant will be required to submit to a background and fingerprint check.


For questions concerning this position, please email


Persons interested in applying for this position must complete and submit their candidate profile through the People First System at:  If you need assistance, call 1-877-562-7287 (TTY applicants call 1-866-221-0268), and a People First customer service specialist will assist you.



The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Tallahassee