SENIOR INFO TECH BUSINESS CONSULTANT - 40052008

Requisition No: 854823 

Agency: Commerce

Working Title: SENIOR INFO TECH BUSINESS CONSULTANT - 40052008

 Pay Plan: Career Service

Position Number: 40052008 

Salary:  $55,000 - $60,000 

Posting Closing Date: 06/25/2025 

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Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

The IT Organizational Change Manager (OCM) is a member of the IT Enterprise Services Management team within the Division of Information Technology. This position is responsible for assisting with the design, implementation, and maintenance of the Organizational Change Management process, with the goal of coordinating successful changes for the Enterprise and Reemployment Assistance (RA) projects and initiatives. This would include activities such as change impact analysis, change identification, stakeholder identification, creation of communication and training plans, and assistance establishing and reporting on success metrics.

The Difference You Will Make:

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must. As a member of the Division of Information Technology, you will help to support agency goals through providing affordable, reliable, effective, and secure technology services.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.  

Where You Will Work:   

• Tallahassee, Florida

Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend.  FloridaCommerce’s main office is in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you a unique experience, professional growth, entertainment, and culture. Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

* We care about the success of our employees.

* We are always improving our technology, our tools, our customer’s experiences, and ourselves.

* A rewarding experience for reliable, compassionate, and professional employees.

Pay: 

$55,000 - $60,000

Your Specific Responsibilities: 

The incumbent of this position serves as the organization change management (OCM) coordinator for the IT Enterprise Services team and assists in all relevant and associated duties, including, but not limited to:

• Overseeing the IT OCM functions and processes, including:
  • Adherence to applicable standards, policies, and procedures.
  • Tracking and monitoring of ongoing efforts.
  • Development of new, and refinement of established, policies, procedures, practices, and methods.
  • Evaluation, selection, and utilization of tools and programs to effectively track, monitor, manage, and improve practices.
• Employing a structured organizational change management methodology to facilitate change and change adoption, tailored to the Department culture.
• Identifying change agents and change advocates within the stakeholder community and providing leadership and guidance to help promote change adoption from within the community.
• Providing and promoting ongoing coaching and mentoring about change management practices to senior and executive leadership, stakeholders, and project managers to increase the effectiveness in driving change.
• Performing quantitative and qualitative assessments of change success and adoption.
• Working with the various FloridaCommerce to coordinate and execute OCM activities.
• Leading and coordinating IT and customer OCM meetings.

• Researching OCM approaches that would benefit the Department.
• Assisting in the development and refinement of IT policies, procedures, practices, and methods.
• May participate in strategic planning, budget review, Legislative Budget Request (LBR) analysis and legislative discovery for IT projects and initiatives.
• May review proposed legislation and prepare impact assessments.
• May assist in creation and updating of the IT strategic plan and the IT operational plan.
• Promoting FloridaCommerce vision with a benefit framework that links adoption of change to successful business outcomes.

Additional duties may include:

• Assisting in reporting team progress to upper management through regular status updates and maintaining all required documentation for visibility into team efforts.
• Participating in regular team meetings to assess risk, identify conflicts, barriers and issues, and facilitate the development of resolutions and action plans.
• Suggesting training opportunities for the team.
• Managing multiple tasks, activities, and/or projects to FloridaCommerce standards.
• Performing other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Strong ability to effectively communicate, both verbal and written, technical and non-technical information to a wide range of audiences.
• Strong ability to comprehend technical and non-technical information, as it relates to Information Technology.
• Ability to work with and facilitate cross-functional teams and staff of all levels.
• Ability to facilitate group discussions/meetings to achieve objectives.
• Ability to proactively identify problems and generate solutions.
• Ability to balance multiple priorities and quickly adjust to changing priorities.
• Ability to analyze organizational operating practices or procedures.
• Ability to work with senior management.
• Ability to develop and revise policies, procedures, methods, or standards.
• Ability to direct and coordinate activities of workers or staff.
• Ability to make presentations.
• Ability to plan and organize work.
• Ability to prepare reports for management.
• Ability to use conflict resolution techniques.
• Ability to communicate effectively and efficiently to a wide range of audiences.
• Knowledge of organizational change management concepts, techniques, methodologies, and practices.
• Knowledge of Enterprise Information Technology environments.
• Highly skilled in customer service practices and techniques.
• Highly skilled in Microsoft Office Suite, including Word, Excel, PowerPoint, Project, and Visio.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Minimum:

• One (1) year of organizational change management, project management, business analysis, communications, or IT service management experience.

Preferred:

• An educational degree or certification in a closely related field may be substituted for one (1) year of the above experience requirements.
• Demonstrated experience leading a team.
• Demonstrated experience with Organization Change Management or Communications.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.