SENIOR MANAGEMENT ANALYST I - SES - 65000013

Requisition No: 859409 

Agency: Elder Affairs

Working Title: SENIOR MANAGEMENT ANALYST I - SES - 65000013

 Pay Plan: SES

Position Number: 65000013 

Salary:  $3,546.80-$3,922.09 MONTHLY 

Posting Closing Date: 09/04/2025 

Total Compensation Estimator Tool

DEPARTMENT OF ELDER AFFAIRS

LONG-TERM CARE OMBUDSMAN PROGRAM

*****OPEN COMPETITIVE*****

POSITION OVERVIEW AND RESPONSIBILITIES:

This is a self-directed management and consultative position.  The district ombudsman manager is a designated representative of the Office of State Long-Term Care Ombudsman as authorized by federal and state law.  The district ombudsman manager serves under the direction of the Regional Ombudsman Manager.

PAY:

Salary will be commensurate with experience and qualifications, ranging from $42,561.60 to $47,065.08, annually.

DUTIES AND RESPONSIBILITIES:

Manages operational activities and processes to meet specific, measurable objectives to ensure compliance with statewide and operational goals, objectives, state and federal requirements, and internal policies and procedures including the review and approval of ombudsmen cases and assessment documentation. 

Trains ombudsmen in collaboration with the district council chair, or designee, to fulfill all program certification and continuing education training requirements.

Participates in the development and implementation of volunteer recruitment and retention initiatives in collaboration with the district membership workgroup. 

Provides consultation and assistance to volunteers, management and staff in the operation and execution of federal and state mandated responsibilities.  Resolves programmatic, administrative and operational issues in consultation with program supervisors.

Investigates and resolves long-term care facility residents' complaints; identifies significant individual and systemic problems affecting residents problems by bringing them to the attention of appropriate public agencies; monitors and comments on the development and implementation of federal, state, and local long-term care laws and policies; obtains access to long-term care facilities and to residents' records to investigate and resolve complaints; and protects the confidentiality of residents' records, complainants' identities, and ombudsman files.

Serves on interdisciplinary staff teams as directed with the Agency for Health Care Administration, the Department of Children and Families, and other entities to develop optimum resolutions to related issues or barriers to quality provision of services; carries out the implementation of solutions within the program and the community.

Manages the ombudsman program web-based documentation system and completes documentation for submission to the National Ombudsman Reporting System.  As manager of the ombudsman records, reviews and approves ombudsmen documentation.

Manages the district office including consultations to long-term care facility staff and private individuals, information and referral, and financial tracking.

Supervises staff and volunteers to ensure compliance with federal, state and program mandates.

Performs other duties as assigned by the State Ombudsman, or designee.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to interpret and apply federal, state, and local laws, regulations, and policies;
• Background in advocacy, problem-solving, consumer education, long-term care, and/or community organizing;
• Ability to work well with individuals and groups, to express ideas and information orally and in writing, to plan and implement programs and activities with minimum supervision and to make decisions with independent judgment;
• Knowledge of regulatory functions and their effects on residents in long-term care facilities and proficiency in Microsoft Office Suite and Windows 2000. 

REQUIREMENTS:

• Bachelor’s degree or commensurate experience.
• If selected for employment applicant will be required to become a certified Ombudsman upon time frame set by employer.

THE BENEFITS OF WORKING FOR THE STATE OF FLORIDA:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive employee benefits including:

• State Group Health Insurance Coverage;
• $25,000 Life Insurance Policy (100% paid by employer);
• Dental, vision, and other supplemental insurance options available;
• Annual and Sick Leave benefits,
• 10 paid holidays each year;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts; and
• Tuition waivers to attend State of Florida community colleges, colleges, and universities!

For a more complete list of benefits, click https://www.mybenefits.myflorida.com/.

OUR ORGANIZATION AND MISSION:

The Department is dedicated to promoting the well-being, safety, and independence of Florida's seniors, their families, and caregivers. Its vision is for all Floridians to live well and age well.

SPECIAL NOTE:

Candidate Profile (application) must be complete in its entirety.

• Include supervisor names and phone numbers of all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed. Gaps of employment for 3 months or more MUST be addressed on application.
• Experience, education, training, knowledge, skills, and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.  
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• Periods of employment should be entered with the most recent/current listed first.
• If you are a retiree of the Florida Retirement System (FRS), please contact the FRS to determine if your current benefits may be affected if you are reemployed with the State of Florida in an FRS-covered position.  Your current retirement benefits may be canceled, suspended, or deemed invalid depending upon the date of your retirement. 
• If claiming Veteran’s Preference, candidates MUST attach supporting documentation (DD214).
• If claiming Right to First Interview, candidates MUST attach a copy of your official layoff letter when applying.
• All documentation is due by the close of the vacancy announcement.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

BACKGROUND CHECKS:

Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.

APPLICANT INFORMATION:

Applicants should apply on-line via the People First Website https://peoplefirst.myflorida.com by 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.

If you have problems applying on-line, call the People First Service Center at 1-877-562-7287. Paper applications will not be accepted by the agency.

The Department of Elder Affairs is an "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found at http://silver.employflorida.com, that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are "older worker-friendly."

The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee’s I-9 Form to confirm work eligibility.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.