SENIOR MANAGEMENT ANALYST SUPERVISOR - SES - 73005729

Requisition No: 857916 

Agency: Department of Revenue

Working Title: SENIOR MANAGEMENT ANALYST SUPERVISOR - SES - 73005729

 Pay Plan: SES

Position Number: 73005729 

Salary:  $53,917.08 - $73,225.20 / annually 

Posting Closing Date: 08/07/2025 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Computer Systems Team Manager – SAP (Senior Management Analyst Supervisor - SES)

Tallahassee

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This is a Senior Management Analyst Supervisor - Computer Systems Team Manager position in the Department of Revenue’s Child Support Program Enterprise Systems Support Process (ESSP), Production Support subunit. This position directly manages a team of 6 and reports to the Production Management General Operations Manager I.

This role demands an effective communicator with critical thinking skills, capable of presenting information effectively to management and succeeding in a demanding environment. You'll manage and/or participate in multiple projects and produce results that support the Program’s strategic initiatives. Key responsibilities include collaborating with management and technical teams to ensure deadlines and schedules are met, leading the development of operational plans, coordinating operations and maintenance activities, and developing/implementing standard operating procedures. You'll also set quality standards, implement control programs, and supervise, direct, and develop a team of professional members in providing administrative support and utilizing agency resources effectively.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.
• Two years of experience communicating and working with team members on multiple organizational levels including business process owners, decision makers, and internal and external partners using a variety of methods (report writing, public speaking, presentations).
• Two years of experience in a supervisory or team lead role, guiding teams to achieve objectives. This may include responsibilities such as performance management, quality control, problem resolution, and constructive feedback.
• Two years of experience researching, analyzing, and evaluating complex issues or data to develop documents and reports that offer solutions, identify improvements, and provide recommendations.
• Two years of experience working with the Child Support Automated Management System (CAMS).

PREFERENCES:

• Knowledge of the SAP Customer Relationship Management component (CRM) and ERP Central Component (ECC) as used in CAMS.

SPECIAL NOTES:

• This position is not telework eligible
• Includes after hours and on-call responsibilities for CAMS production or other enterprise
• system related concerns affecting Child Support Program business
• The applicant selection criteria (ASC) screening tool has been administratively approved. At least the top 5 applicants who have met the minimum qualifications and accumulated the greatest number of points with the ASC scoring, will be selected for interview.

SALARY: $53,917.08 - $73,225.20.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Nancy Marion, (850) 717-6277, Nancy.marion@floridarevenue.com

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.