Requisition No: 860989 

Agency: Children and Families

Working Title: SENIOR MANAGEMENT ANALYST SUPV - SES - 60022664

 Pay Plan: SES

Position Number: 60022664 

Salary:  53,917.08, in accordance with DCF salary policy 

Posting Closing Date: 09/19/2025 

Total Compensation Estimator Tool

This is an Internal Agency opportunity.

Only current department employees are eligible to apply.

Senior Management Analyst Supervisor – SES

Department of Children and Families

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and government assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating government assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

*The requested information must be disclosed on the State of Florida Candidate Profile. It is not acceptable to write "see resume" on the Candidate Profile (application). *

Applicants must meet the minimum requirements to be hired for this position.

Senior Management Analysts Supervisor – 60022664 - ESS OPBI Quality Management

THIS IS NOT A TELEWORK POSITION.

The location of this position will be determined based on the location of the selected candidate.

The selected candidate will be required to work at the closest office location and travel to the Headquarters office located in Tallahassee, FL.

Travel will be required.

This is a full-time position working 40 hours per week.

Business hours are 8:00 am - 5:00 pm EST, Monday - Friday.

The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.

Minimum Qualifications:

• Must be a current DCF Employee
• A valid State issues driver’s license
• A willingness to travel extensively, including overnight travel
• A willingness to travel to Tallahassee, FL regularly,
• Five or more years of experience working in the Florida Department of Children and Families (DCF) Economic Self-Sufficiency Program determining eligibility or policy applications for any of the public assistance programs (Food Assistance, Temporary Cash Assistance, Medicaid, or Refugee Assistance)

Preference will be given to candidates with the following:

• Two or more years in a supervisory capacity in the ESS program
• Project Management Certificate (when applying, please attach required certification)

• Two years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility,
  • OR Associate’s degree, or higher from an accredited college or university,
  • OR 60 semester hours or 90 quarter hours can substitute for the experience. 
    • (When applying please attach required education, certification, or licensure)

Position Description

This is a highly responsible professional and supervisory position in the Economic Self Sufficiency (ESS) Headquarters Program Office, Business Operations division, Office of Audits and Compliance, Oversight Unit.  The incumbent in this position has lead responsibility for developing and implementing the quality assurance techniques used to measure successful usage of the public assistance eligibility system and other on-line systems; developing outcome measures to assess region/state performance in public assistance delivery; and analyzing and evaluating region/state performance based on desired outcomes.  The incumbent in this position will also have the lead responsibility for developing and implementing the quality assurance techniques used to measure accurate food assistance issuance.

The position requires an enthusiastic candidate who displays progressive thinking and a can-do attitude. They must possess the ability to analyze data and think critically, creatively and strategically.  The candidate must have subject matter expertise in the relevant program areas in order to direct a team responsible for audits and compliance. Key to this position is the ability to network, develop and maintain professional relationships with regional counterparts, other Departmental programs, and state and federal agencies.

Responsibilities include implementing the quality assurance techniques used to measure successful performance outcomes for the monitoring of public assistance programs at the circuit/region level and coordinate operational and management improvements as a result of Quality Assurance activities. The incumbent must demonstrate the Department values of integrity, courage, accountability, respect, and excellence.

This position is qualified to be exempt from public record. 

The incumbent is a member of the DCF DSNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.

Duties and Responsibilities:

• This is advanced professional work supervising and directing employees. The primary duty of the incumbent in this position is to spend time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to effectively recommend actions such as: hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports.  Evaluates employees against established standards and takes appropriate actions when necessary (i.e. recognition, reward, corrective action, etc.).

• Coordinates the development of the monitoring plan and ensures that the plan contains all elements required by United States Department of Agriculture, Food and Nutrition Services (FNS) Management Evaluation (ME) priorities.  Develops the schedule (includes all required regions) and appropriate forms for review and submits to FNS and the regions by the required date of each year.  Also ensures the preparation and maintenance of the statewide Corrective Action Plan (CAP) for state deficiencies and responses to requests associated with such.   

• Reviews administrative policies, procedures and guidelines related to public assistance Operations to provide technical assistance in areas experiencing caseload backlog and /or accuracy problems.  Analyze data prior to each technical assistance visit to determine areas/elements in need of review.  Use data reporting systems and other computer links, as well as Quality Control (QC), statewide case review system and audit findings to determine problematic areas that need follow-up by reading cases or reviewing operational procedures on-site.  The analysis of data will provide indicators of other areas in need of further review.

• May participate in on-site monitoring as assigned and ensures that all case readings and operational functions are completed for such review.

• Provides assistance to region staff in developing and implementing region monitoring plans, if requested, and reviews these plans for compliance with program objectives.

• Has lead responsibility for continual review, analysis and enhancement of the statewide case reading tool, QMS, and makes recommendations for improvement.  Ensures operational and headquarters input is considered and coordinates efforts with IT to work toward quality improvement.

• State lead for all headquarters program reviews and audits.  Responsible for development, management, implementation and reporting of review/audit process and results.  Ensures headquarters staff are organized, informed and resourced to provide review/audit results.

• Performs other related duties as assigned.

Knowledge, Skills and Abilities:

• Management of Personnel Resources: Motivating, developing and directing people as they work, identifying the best people for the job.
• Judgment and Decision Making: Weighing the relative costs and benefits of a potential action.
• Service Orientation: Actively looking for ways to help people.
• Management of Financial Resources: Determining how money will be spent to get the work done, and accounting for these expenditures.
• Social Perceptiveness: Being aware of others’ reactions and understanding why they react the way they do.
• Coordination: Adjusting actions in relation to others’ actions and operating through a headquarters chain of command.
• Speaking: Talking to others to effectively convey information.
• Writing: Communicating effectively with others in writing as indicated by the needs of the audience.
• Information Gathering: Knowing how to find information and identifying essential information.
• Time Management: Managing one’s own time and the time of others.
• Critical Thinking: Using logic and analysis to identify the strengths and weakness of different approaches.
• Identifying Downstream Consequences: Determining the long-term outcomes of a change in operations.
• Implementation Planning: Developing approaches for implementing an idea.
• Identification of Key Cause: Identifying the things that must be changed to achieve a goal.
• Visioning: Developing an image of how a system should work under ideal conditions.
• Administration and Management: Knowledge of principles and processes involved in business and organizational planning, coordination and execution. This may include strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods.
• Personnel and Human Resources: Knowledge of policies and practices involved in personnel/human resource functions.
• Education and Training: Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles.
• Mathematics; Knowledge of numbers, their operations and interrelationships, including one or more of the following: arithmetic, algebra, geometry, calculus, statistics, and their applications.
• English Language: Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services, including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
• Computer: Knowledge of computer software including applications.

INTERNAL AGENCY OPPORTUNITY. 
ONLY CURRENT DCF EMPLOYEES WILL BE ELIGIBLE.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION/ CANDIDATE PROFILE AND RESUME.

**It is unacceptable to use the statement “See Resume” in place of entering work history information. **

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• All previous DCF positions must be listed separately. Include the total years in each position along with all required duties. 
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.

DCF EMPLOYMENT DISCLOSURES

The Department of Children and Families is a tobacco-free environment.

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

BACKGROUND SCREENING REQUIREMENT:  It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. 

Background investigations shall include, but not be limited to, fingerprinting for state and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.  Employees will be retained in state and national RAP Back program, providing real-time arrest hit notifications

BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program will have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.