SENIOR MANAGEMENT ANALYST SUPV - SES - 60064450

Requisition No: 860468 

Agency: Children and Families

Working Title: SENIOR MANAGEMENT ANALYST SUPV - SES - 60064450

 Pay Plan: SES

Position Number: 60064450 

Salary:  $61,000 - $71,000 

Posting Closing Date: 09/19/2025 

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This is an Open Competitive Opportunity

This position is in Tallahassee, FL in the Office of Information Technology Services

Senior Management Analyst Supervisor - SES

The Florida Department of Children and Families is seeking a qualified candidate for the position of Senior Management Analyst Supervisor within the Office of Information Technology Services (OITS).  This position performs as the Business Analyst Supervisor for the ACCESS System team, actively engaging in current system operations as well as modernization initiatives.  The position is actively involved in the full system development lifecycle, including planning, analysis, design, development, testing, and implementation of a new, modernized system. Additionally, it supports the ongoing maintenance, enhancement, and daily operations of the current ACCESS system.

Essential Duties/Responsibilities

• Supervise, mentor, and guide a team of 8 IT Business Analysts, ensuring high-quality deliverables and consistent performance, ensuring adherence to process and documentation standards.
• Manage workload distribution and resource planning for the business analysis team.
• Identify opportunities for process improvements and recommend solutions to increase efficiency and effectiveness.
• Use Agile methodology values, principles, and practices to plan, manage, and deliver solutions.
• Assist with documenting business requirements, performing quality assurance testing, and/or low-code configuration support as needed.
• Provide regular updates to leadership and key stakeholders on team activities, progress, obstacles, and accomplishments.
• Oversee production support ticket management.
• Develop test scripts and related system documentation as needed.
• Facilitate user acceptance testing.
• Provide technical and consultative support to the IT Application Director and Deputy Director.
• Perform other duties as required.

KNOWLEDGE, SKILLS, AND ABILITIES, including utilization of equipment, required for the position:

• Experience with various SDLC models (Agile, Waterfall, Hybrid), system design, and implementation processes.
• Experience with Azure DevOps, Team Foundation Server, Jira, or similar work item tracking system.
• Experience with business analyst techniques for requirements gathering, user story development, and stakeholder engagement.
• Ability to lead, coach, and develop a team of business analysts.
• Ability to plan, organize, and coordinate work assignments.
• Ability to identify problems, options, and escalate appropriately.
• Ability to manage multiple priorities, projects, and deadlines in a fast-paced environment.
• Ability to lead initiatives with minimal supervision, while also being an effective team collaborator.
• Ability to enforce standards, review deliverables, and ensure the accuracy and completeness of work.
• Flexibility to work with evolving priorities and technology environments, especially during modernization efforts.
• Strong communication and presentation skills.
• Strong analytical and problem-solving skills.

REQUIREMENTS:

Responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must be verifiable on the Candidate Profile and resume (if one is attached). Putting “see resume” does not substitute for completing all sections of the Candidate Profile. Candidates with incomplete candidate profiles may not receive employment consideration.

• Bachelor's degree from an accredited college or university in computer science, information technology, or a relevant field.
• 5+ years of experience as senior business analyst or similar role.
• 2+ years of management experience.
• Proficient knowledge and skills with Microsoft Office products.
• Background in business analysis, systems analysis, quality assurance, project management, or software development.

PREFERENCES:

Preference will be given to candidates who have 5+ years of progressively responsible information systems experience.

Preference will be given to candidates who have Knowledge of public assistance programs such as Medicaid, SNAP, and TCA.

SPECIAL NOTES

Only US citizens and lawfully authorized alien workers will be hired.

Selective Service: All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.

Florida Retirement System (FRS): If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you may be required to repay all benefits received depending upon the date of your retirement.

Veteran’s Preference: Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  No applicant may begin employment until the background investigation results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background investigations shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.  Employees also are subject to background re-screening at least every five (5) years. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.