SENIOR MANAGEMENT ANALYST SUPV - SES - 73005729

Requisition No: 854804 

Agency: Department of Revenue

Working Title: SENIOR MANAGEMENT ANALYST SUPV - SES - 73005729

 Pay Plan: SES

Position Number: 73005729 

Salary:  $52,859.88 - $83,264.64 / annually 

Posting Closing Date: 06/17/2025 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Computer Systems Team Manager – SAP (Senior Management Analyst Supervisor – SES)

Tallahassee

This is an Internal Agency Advertisement

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This is a Senior Management Analyst Supervisor position in the Department of Revenue’s Child Support Program Enterprise Systems Support Process (ESSP), Production Support subunit. This position directly manages a team of 6 and reports to the Production Management General Operations Managers. The incumbent will work with management and technical teams to ensure that deadlines and schedules are met, lead the development of operational plans to direct operational focus of the work units in support of the Program’s strategic initiatives, coordinate operations and maintenance activities with department team members and develop and implement standard operating procedures for production operations and support services, set quality standards and implement control and tracking programs to ensure quality and to detect and correct problem areas. They will also supervise, direct, motivate and enable a group of professional team members to provide region wide administrative support for the operational processes within the region. Guide and assist in career development for those team members including training, education, time management initiatives, and in the effective use of agency resources.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.
• Two years of experience communicating and working with team members on multiple organizational levels including business process owners, decision makers, and internal and external partners using a variety of methods (report writing, public speaking, presentations).
• Two years of experience as a supervisor managing a team where responsibilities may include hiring, establishing SMART expectations, monitoring work output and quality of work output, identifying and resolving performance issues or workplace problems, offering effective constructive and positive feedback or as a team lead who provides guidance, instruction, direction, and leadership for the purpose of achieving key objectives, responsibilities include quality control, efficiency, problem resolution, and providing constructive feedback.
• Two years of experience researching, analyzing, and evaluating complex issues or data to create documents and reports offering alternative recommendations, solving problems, and identifying process improvements using Microsoft Office Suite.
• Two years of experience working with the Child Support Automated Management System (CAMS) Customer Relationship Management component (CRM).

SPECIAL NOTES:

• Includes after hours and on-call responsibilities for CAMS production or other enterprise system related concerns affecting CSP business.
• The applicant selection criteria (ASC) screening tool has been administratively approved. Those applicants who have met the minimum qualifications and with the greatest points accumulated via the ASC scoring, will be selected for interview.

SALARY: $52,859.88 - $83,264.64.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Nancy Marion, (850) 717-6277, Nancy.marion@floridarevenue.com

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.