SENIOR MANAGEMENT ANALYST SUPV - SES - 79010439

• Direct, coordinate and review the work performed in the Application & License Operations Unit. 

• Oversee the coordination of a unified system of licensure processing for over 46 occupation types, including application processing and licensure updating.
• Act as liaison for the Application Unit to the board offices concerning issues relating to the licensure programs.
• Perform administrative duties relating to task assignments, personnel and all managerial decisions relating to the areas under this position's managerial authority.
• Assign, review and coordinate office operations related to all operational areas under this position's managerial authority.
• Using information gathered from the quality assurance review to assist supervisors in developing training catalogs and implementing motivational training to improve the quality and quantity of work performed by staff.
• Assist the Bureau Chief in monitoring legislative proposals and bill analysis and make recommendations for statute and rule changes when appropriate.  Manage the development of new and existing programs in the bureau and suggest improvements to meet needs more effectively.
• Act as coordinator and consultant on the application processing procedures for licensure, change requests for business and individual entity licenses, and maintenance of licensure.
• Conduct special projects and monitor the development of fiscal and statistical reports.

Knowledge, Skills & Abilities:

• Excellent communication skills both orally and in writing; ensuring all customers receive exemplary service.
• Knowledge of application requirements.
• Knowledge of Florida Statutes, board and department rules governing licensing and regulation.
• Ability to interpret licensing information.
• Ability to communicate and disseminate accurate information to staff on a regular basis.
• Ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals and businesses, and consumer protection.
• Ability to plan, organize and coordinate work activities.
• Ability to compile, organize and analyze data.
• Ability to establish and maintain effective working relationships with others.
• Experience working with document imaging programs.

Minimum Requirements:

• Must have at least three (3) years of experience supervising, directing, developing, motivating and counseling staff; and
• Must have experience in interpreting, implementing, administrating and/or communicating policies and procedures; and
• Intermediate knowledge of Microsoft Office Software (specifically Microsoft Excel).

Position Notes:

• Knowledge of basic management principles and practices.
• Experience in relaying and communicating information to the public verbally.
• Excellent time management skills.
• Ability to pay close attention to detail and prioritize tasks efficiently.
• Ability to resolve conflicts in a timely and efficient manner.
• This advertisement may be used to fill current and future vacancies for up to six months from date of opening.
• Selected candidates will be given a permanent work schedule based on operational needs which may be as early as 8:00 a.m. or as late as 5:30 p.m.

The Benefits of Working for the State of Florida:

“Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State of Florida retirement package: 3% employee contribution required
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees
• The State of Florida provides a $25,000 life insurance policy to eligible employees
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and child care reimbursement accounts are available
• Tuition waiver program to attend an approved State of Florida College or University

For additional benefit information, please visit the following website: http://www.mybenefits.myflorida.com

Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application.**

NOTE: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

Applicants are required to apply online through the People First system by the closing date.  All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call 1-877-562-7287.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074.  DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, please visit the SSS website: http://www.sss.gov .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and support the hiring of returning service members and military spouses.

A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is veteranspreference@fdva.state.fl.us.

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.