SENIOR PROGRAM ANALYST - 73006031

Requisition No: 867860 

Agency: Department of Revenue

Working Title: SENIOR PROGRAM ANALYST - 73006031

 Pay Plan: Career Service

Position Number: 73006031 

Salary:  $57,457.56 - $80,595.72 / annually 

Posting Closing Date: 01/21/2026 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Senior Program Analyst

Tallahassee

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This is a Senior Program Analyst position in the Department of Revenue’s Child Support Program Customer Service process, reporting to the Process Manager for Customer Service. This is a highly responsible position that will serve as team lead, manage the process operational plan, and coordinate projects and activities. Duties also include Business Process Owner activities for assigned processes by providing independent and complex consultative functions and recommending methods of implementing changes and improving the process.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.
• Three years of experience working in the Child Support Program.
• Two years of experience communicating verbally and in writing with internal and external partners.
• Two years of experience facilitating meetings and/or work groups.
• Two years of experience with Microsoft Office Suite to include Excel, Visio, PowerPoint, and Word.
• Minimum two years’ experience leading teams, coordinating projects with deadlines.                                                                                      

PREFERENCES:

• Minimum two years’ experience analyzing performance measures, process functions, and operational plans.
• Minimum two years’ experience monitoring data and workflows.
• Minimum two years’ experience making recommendations for process improvements.
• Minimum two years’ experience providing guidance and direction on procedures.
• Two years’ experience teaching, instructing or coaching others.

SPECIAL NOTES:

• This position is not eligible for telework.
• An alternative screening criteria matrix will be used to determine who will be interviewed.

SALARY: $57,457.56 - $80,595.72 / annually

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Carey Abney, (850) 617-8215, Carey.Abney@floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.