SENIOR STRATEGIC OPERATIONS ADMINISTRATOR- SES - 60043831

Requisition No: 836477 

Agency: Children and Families

Working Title: SENIOR STRATEGIC OPERATIONS ADMINISTRATOR- SES - 60043831

 Pay Plan: Career Service

Position Number: 60043831 

Salary:  $2,307.70 to $2,884.62 Bi-Weekly 

Posting Closing Date: 09/30/2024 

Total Compensation Estimator Tool

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Substance Abuse and Mental Health (SAMH) Program office is recognized as the single state authority for substance abuse and mental health services. The Office of SAMH is statutorily responsible for the planning, evaluation, and implementation of a comprehensive statewide system of care for the prevention, treatment, and recovery of children and adults with serious mental illnesses or substance use disorders.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

THIS IS NOT A TELEWORK POSITION.  CANDIDATE WILL BE REQUIRED TO WORK IN THE TALLAHASSEE OFFICE.

This is a highly responsible and professional position that will serve as the Senior Strategic Operations Administrator for the state mental health treatment facilities. This position will support the state’s state mental health treatment facility’s system of care by directing and coordinating activities consistent with established goals, objectives, and policies.  This position will work closely with Substance Abuse and Mental Health leadership to drive strategic growth, continuous improvement, optimal clinical operations, excellent patient care and outcomes and best practices.  This position will work with senior management to develop and execute ongoing strategic planning, initiatives as well as operational and resource planning.

Specific Duties and Responsibilities include:

• Maintains effective communication with support offices and key strategic partners across the hospital network.
• Facilitate the development of State Mental Health Treatment Facilities’ strategic plan and annual plan updates; serve as the lead project manager for State Mental Health Treatment Facilities’ enterprise-wide projects; Mange all project plans as approved by leadership; track overall progress and compliance with approved project plans; prepare management status reports.
• Provide hands-on guidance in the tactical, day to day activities, leading to sound recommendations and best practice outcomes across all State Mental Health Treatment Facilities.
• Lead State Mental Health Treatment Facilities’ Change Management initiatives in collaboration with facility employees to achieve desired outcomes.
• Manage the State Mental Health Treatment Facilities’ dashboard, data collection processes, statewide data reports; ensure consistent reporting of data to track performance metrics; conduct trend analyses, accurate representation of data, prepare management reports as assigned.
• Provide support for legislative activities to include but not limited to research, bill analysis, bill tracking, evaluate legislative impacts, prepare legislative presentations, briefing and documents to be disseminated to external stakeholders.
• Assist with disaster preparedness and response activities; disaster plan management; manage strategic partners.
• Serve as the State Mental Health Treatment Facilities’ liaison for all data and technology needs and projects implemented to support operations.
• Advise higher-level management on areas of improvement and/or concern and develops and execute on approved solutions, as applicable.
• Develops presentations, talking points, reports, as requested.
• Performs other duties as required to meet program and departmental goals and objectives.  
• Lead State Mental Health Treatment Facilities operational monitoring activities, programs, clinical compliance with rules, regulations, protocols, policies and procedures.

An ideal candidate will:  

• Excellent leadership skills;  
• Highly effective at creating and leveraging new partnerships ad relationships;  
• Effective project management skills and a demonstrated ability to multitask, problem- solve, prioritize, delegate, and create systems and processes.

Knowledge, Skills and Abilities required for the position:

• Knowledge of basic management principles and practices.
• Knowledge of the methods of data collection and analysis.
• Ability to supervise people.
• Ability to manage a consultative program designed to ensure the resolution of managerial and operational problems.
• Ability to determine work priorities, assign work and ensure proper completion of work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to assess budgetary needs.
• Ability to formulate policies and procedures.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities.
• Ability to organize data into logical format for presentation in reports, documents and other materials.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work and other activities relating to the improvement of operational and management practices.
• Ability to conduct fact-finding research.
• Ability to work independently.
• Ability to solve problems and make decisions.

• Knowledge of leadership, interpersonal, management, decision making and organizational skills
• Knowledge of Florida Behavioral healthcare industry, state laws, regulations, rules and policies.
• Knowledge of psychiatric hospital operations, human resource management, budgets, facility infrastructure and bed utilization.

• Knowledge of the legislative process, to include bill analysis and the ability to understand the impact of legislative changes.
• Knowledge of psychiatric hospital operations, human resource management, budgets, facility infrastructure and bed utilization.

• Knowledge of data analysis and performance/operation metric.

Minimum Qualifications:

• A master’s degree from a college or university in a Psychology, Health Care Administration, Management or related field.
• Five years of professional experience in a management role at a psychiatric facility or related experience, two of which directly relate to psychiatric hospital operations.
• Professional experience as described above can substitute on a year-for-year basis for the required college education.
• Two years of professional experience with business and/or technical writing.  
• Two years of professional experience with research and analysis.  
• Two years of experience implementing and managing complex projects.  

Benefits of Working for the State of Florida:

• Health insurance
• Life insurance; $25,000 policy is free plus option to purchase additional life insurance
• Dental, vision and supplemental insurance
• Retirement plan options, including employer contributions
  • (For more information, please click www.myfrs.com);
• Nine paid holidays and one Personal Holiday each year;
• Flexible Spending Accounts;
• Opportunities for career advancement;
• Tuition waiver for public college courses;
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

DCF EMPLOYMENT DISCLOSURES

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

#SAMH

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.