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Date: Nov 22, 2019

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 85856 

Agency: Department of Lottery

Working Title: SNCS SUPERVISOR II - 36000174

Position Number: 36000174 

Salary:  $53,293.68- $107,433.73 

Posting Closing Date: 12/22/2019 


Directs the activities of Client/Voice team members in the completion of assigned projects. Works through project team to provide Operations and Lottery internal client-communities with technical training, telecommunications needs, end-user application development, technical integrated software tools and help desk services.



  • Plans, organizes, and controls staff training, development operations, projects, and links training and development operations with other organizational units. Key outputs: department or project objectives; staff selection, development, and evaluation; computer training and development congruent with other organizational units, actions, and procedures; stimulates a positive work climate; exchanges technical information; seeks solutions to problems; develops technical training, consultation, and end-user application development standards, policies, and procedures.
  • Oversees Client/Voice Services staff’s technical analysis and development of technical end-user applications using end-user tools for clients to meet business needs. Uses Project Management techniques to manage project from initiation to completion. Outputs include: technical analysis and strategic implementation to meet client’s business needs; client’s higher use of computer technology; and interface to the standard data processing system.
  • Evaluates new client hardware and software as necessary and works with Operations Management and admin staff to obtain necessary quotes for procurement.
  • Maintains detailed documentation/Standard Operating Procedure (SOPs) on all aspects of supported products.
  • Coordinates technical training program for end-user community. Implements training curriculum design guidelines setting forth objectives, content, context, and organizational perspective for internal training programs and vendor on-site technical training.
  • Performs role of Instructor presenting technical information and directing structured technical learning experiences so that clients learn and can apply information to increase or streamline productivity for the benefit of the Lottery. Key outputs” ensure that client needs are addressed; clients have gained new technical skills and the ability to link skills to job; technical presentations; and structured technical learning events.
  • Performs role of program designer preparing objectives, defining content, selecting and sequencing activities for a specific technical program. Key outputs include specifications, sequencing plans and priorities for technical training content, activities, materials, and methods; written program plans and designs; contingency plans and implementation strategies.
  • Researches necessary information within the designated timeframe for the preparation of annual Legislative Budget Requests (LBRs).
  • Researches and recommends appropriate technical solutions to meet functional requirements.
  • Assists other Operations staff and end-users in understanding and interpreting vendor documentation and manuals of operations.
  • Reports to management on status of products in specific areas of expertise.
  • Performs administrative and personnel duties as required.
  • Provide necessary assistance to the Computer Systems Operation Manager, the Orlando Data Center Shift Supervisor and the COOP Coordinator in the development, implementation and testing of the Lottery's Information Technology Disaster Recovery Plan (ITDRP) and Continuity of Operations Plan (COOP).
  • Performs other duties as required.
  • Attendance is an Essential Duty of this position.



  • Understanding of Human Resource Development and Adult Learning Theories and practices.
  • Knowledge of Computer Training and Development.
  • Knowledge of Help Desk software.
  • Understanding of Technical Project Management techniques and end-user application development.
  • Understanding and practical application of integrated office automation tools in use at the Lottery.
  • Understand the role of Data Processing systems and processes and their functionality within an organizational setting.
  • Decision making skills.
  • Effective communication skills.
  • Adaptability to various personalities, thinking styles, learning styles.
  • Facilitate positive relations with other units within Operations and the Lottery organization.
  • Ability to plan, organize, and coordinate work assignments and to supervise staff as delegated.
  • Practical application and integration of curriculum design models.
  • Effective project management skills: planning, staffing, controlling, organizing, and motivating unit staff.
  • Facilitate positive relations with other units within Operations and the Lottery organization.
  • Conduct technical presentations meeting the Lottery’s goal of community service.
  • Managing technical training system.
  • Ability to interpret technical information and communicate effectively to non-technical staff and management.
  • Develop and maintain external contacts with other agency technical Information Center Professionals.
  • Ability to develop technical documentation, specifications and reports.
  • Ability to make decisions in a timely manner.
  • Ability to establish and maintain effective working relationships.



A bachelors’ degree from an accredited college or university in computer science, management information systems, or a related field of study, and three (3) years of experience in a related field -OR-


A masters’ degree from an accredited college or university in computer science or management information systems and two (2) years of experience in a related field -OR-


An associate or higher-level degree from an accredited college or university, completion of an 18 credit hour certificate or an equivalent program of study in computer programming from an accredited community or junior college, and four (4) years of professional experience in a related field -OR-


Completion of a 1440 classroom hours or equivalent program of study at an accredited vocational/technical school in computer programming and four (4) years of professional experience in a related field?


Experience in computer systems analysis, computer programming, and/or information resources management which may be substituted on a year for year basis for the required college education.

Combinations of college coursework and experience as described above may also be substituted for the required college education. College coursework will be considered the equivalent of experience at the rate of thirty (30) semester or forty-five (45) quarter hours on a year for year basis.




Successful passing of a criminal background check (state, local, and national) is required


Maintains strict confidentiality of information learned while working with the Florida Lottery, whether learned through assigned duties or through working with other units.  The types of confidential information may include, but are not limited to, payroll information, budget information, policy decisions, tax matters, employee disciplinary issues, and other personnel data

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Tallahassee