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Date: Aug 13, 2019

Location: TALLAHASSEE, FL, US, 32301

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 64892 

Agency: Department of Lottery


Position Number: 36000208 

Salary:  $59,537.40- $116,679.44 

Posting Closing Date: 08/20/2019 


The Software Quality Assurance (SQA) Manager leads a team responsible for executing the principles and practices of software quality assurance throughout the systems (gaming and business) and software development lifecycle. Through testing, analysis, and observation the QA team ensures that requirements and standards have been met, processes and procedures followed, and unwanted changes and defects have been reported and resolved. The SQA team reviews Software Requirement Documents, Software Design Documents, and Software Test Plans created by and with Lottery Gaming Vendor(s) and Lottery IT professionals. This position establishes policies, procedures, and processes related to all developed/implemented systems and conducts, identifies, analyzes, documents, and reports the results of user acceptance testing for the systems.


ESSENTIAL DUTIES: (Note: The omission of specific statements does not prevent management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)

  • Oversee the day-to-day operations of the areas assigned.
  • Lead and manage a team of Software Quality Assurance Analysts in the formal acceptance testing software changes and business applications. Document, track, and resolve issues to ensure proper and timely close out of each.
  • Drive innovation and streamline overall testing processes, where possible. Research new tools, technologies and testing processes to enhance the efficiency and effectiveness of the testing environment.
  • Participate in and manage cross-functional efforts with business units and Information Resources to specify system requirements.
  • Manage the development of test plans and scripts and conducts multi-week test scenarios to verify optimal application performance is met and to ensure compliance with defined specifications.
  • Establish testing standards and measures for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles.
  • Manage SQA staff in the proper utilization of testing tools to decrease defects and ensure quality product implementations.
  • Research system incidents and anomalies impacting systems and appropriately report findings, per established procedures. Attempt to reproduce and identify the cause of system anomalies for purposes of problem resolution.
  • Formulate procedures to ensure effective operation of SQA and provide guidance to SQA staff.
  • Prepare and submit Software Change Requests to provide system enhancements or correct system deficiencies.
  • Research and identify the source of software failures, monitor progress in the development of software modifications, and verify and conduct tests prior to the installation of vendor software.
  • Attend meetings as necessary to understand technical planning issues related to new products or services and evaluate the ability of vendor software products to support those new requirements.
  • Assist users to define required software enhancements and communicate this information to management, software developers, and vendors as appropriate.
  • Review planning documents to help ensure their completeness and accuracy.
  • Troubleshoot all systems issues reported by users.
  • Assist in educating users on features and enhancements of vendor software products.
  • Assist in monitoring vendor(s) as requested to ensure proper compliance with established procedures, performance expectations and contract deliverables.
  • Develop and coordinate plans, goals, and expectations of SQA staff; update plans and priorities as necessary.
  • Maintain an awareness of the latest technology, trends, and developments in the software testing industry as they relate to the Florida Lottery’s goals and objectives.
  • Create and maintain detailed files, organized by application, that document test cases and scenarios performed to ensure technical accuracy of an associated software release.
  • Provide analyses and status reporting of on-going software test efforts on a regular basis or as otherwise determined by your supervisor.
  • Select, train, supervise, and evaluate SQA staff. Recommend personnel actions and assist in the administration of personnel and related policies and procedures.
  • Other duties as required or assigned.
  • Attendance is an essential function of this position.



  • Knowledge of principles, theories, and practices of performance management, quality management, diversity management, and conflict management.
  • Knowledge and skills using quality assurance testing tools.
  • Knowledge of agency objectives and mission.
  • Knowledge of principles, theories, and practices of organizational development, applicable laws, rules, regulations and/or policies and procedures.
  • Ability to apply best practices for Software Quality Assurance Testing.
  • Knowledge of concepts, theories, principles and practices of software testing, and manual and automated testing methods and tools.
  • Knowledge of data processing principles and terminology.
  • Ability to design test plans, scenarios, scripts, or procedures.
  • Ability to test system modifications to prepare for implementation.
  • Ability to develop and/or measure program outcomes.
  • Ability to analyze data, identify problem areas, make improvement recommendations, and implement approved recommendations.
  • Ability to supervise and manage staff and workload of unit.
  • Ability to communicate information and ideas clearly, concisely and effectively, and to listen and understand information and ideas as presented.
  • Ability to provide technical and policy leadership and direction, read, interpret and apply laws, rules, regulations, policies and/or procedures.
  • Ability to make a decisive and/or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
  • Ability to establish objectives and specify the strategies and actions to achieve them.
  • Ability to prioritize workload demands based on departmental goals and objectives.
  • Ability to use computer spreadsheets and word processing software capabilities.
  • Ability to establish effective working relationships.
  • Strong analytical, problem-solving and conceptual skills.



A bachelor’s degree from an accredited college or university in management information systems, computer science, business administration, or a closely related field of study and four (4) years of professional experience in performing software quality assurance testing of a complex nature -OR-

Combinations of college coursework and experience as described above may also be interchanged. Professional work experience can qualify on a year for year basis in place of the required education. College coursework will be considered the equivalent of experience at the rate of thirty (30) semester or forty-five (45) quarter hours on a year for year basis.


Successful passing of a criminal background check (state, local, and national) is required


Maintains strict confidentiality of information learned while working with the Florida Lottery, whether learned through assigned duties or through working with other units.  The types of confidential information may include, but are not limited to, payroll information, budget information, policy decisions, tax matters, employee disciplinary issues, and other personnel data.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Tallahassee