STAFF ASSISTANT - 64082378

Requisition No: 853588 

Agency: Department of Health

Working Title: STAFF ASSISTANT - 64082378

 Pay Plan: Career Service

Position Number: 64082378 

Salary:  $ 33,000.00 - $ 33,760.00 

Posting Closing Date: 07/31/2025 

Total Compensation Estimator Tool

Open Competitive

Anticipated Vacancy

Pending Position Description Update

  This requisition may be used to fill multiple positions.

Your Specific Responsibilities:

This is a medically oriented staff position. Work includes performing a variety of clerical duties that require independent judgement, effective communication, accuracy and organizational skills. The individual in this position is expected to adhere to specified timeframes and deadlines. This position provides support to the CMS Clinical Eligibility Unit.

Receive incoming calls from parent/guardian and providers on behalf of the CMS Clinical Eligibility Unit. Have working knowledge of FLMMIS, CMS 3.0, VIDA other necessary data information system by accurately navigating CMS 3.0 to determine eligibility status. Triages phone calls and resolves non-clinical issues which includes verification of eligibility, general office contact information. Routes calls to clinical eligibility staff to conduct clinical screening. Escalates calls using appropriate chain of command based on the urgency of the issue.

Maintain return callback appointment schedule to parent/caregiver for Clinical Eligibility Unit to conduct clinical screening. Responsible for timely, accurate, and thorough entry of all actions regarding client in the current data system. Review and reconcile Safety Net Invoices, provide follow up on provider authorizations, and update Adoption Court Decree into the CMS 3.0 System.

Provide support in preparing and sending clinical eligibility correspondences to parent/guardian. Task includes printing letters, preparing, and processing outgoing mail.

Perform other duties as required and/or assigned.

Required Knowledge, Skills, and Abilities:

Knowledge of organizational procedure policies, practices, rules and regulations

Knowledge in medical terminology

Knowledge of computer software including applications

Knowledge of modern office business equipment, practices and procedures

Skills to utilize equipment required for the position

Great Interpersonal skills

Ability to plan, organize and coordinate work assignments

Ability to meet deadlines and prioritize tasks effectively

Ability to communicate effectively verbally and in writing to express facts and ideas in a succinct, organized manner, make clear and convincing oral presentations

Ability to establish and maintain effective working relationships with others

Must be able to multi-task

Must be an active listener and ask question as appropriate

Preferred Qualifications:

• High School Diploma or GED
• 1-3 years’ experience in an Administrative Support Position

Florida Department of Health Mission, Vision, and Values: 

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

2020 Capital Circle SE

Tallahassee, FL 32301

This is an anticipated position more than one position can be filled using this requisition.

Applicants will be considered in all Florida Counties

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.