STRATEGIC DELIVERY SERVICES SUPERVISOR - 55014369

Requisition No: 861268 

Agency: Department of Transportation

Working Title: STRATEGIC DELIVERY SERVICES SUPERVISOR - 55014369

 Pay Plan: SES

Position Number: 55014369 

Salary:  $74,870.64 - $87,349.08 

Posting Closing Date: 10/10/2025 

Total Compensation Estimator Tool

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

JOB POSTING DESCRIPTION

942 / Office of Information Technology / Strategic Services

OPEN COMPETITIVE

SELECTED EXEMPT SERVICE

CONTACT PERSON: Chelsea York 

CONTACT PHONE NUMBER: (850) 414-4208

CONTACT EMAIL ADDRESS: Chelsea.York@dot.state.fl.us

HIRING SALARY $3,199.60/biweekly / $83,189.60/annual

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

Strategic Delivery Services Supervisor / Office of Information Technology / Strategic Services

The Strategic Delivery Services Supervisor is responsible for supervising, planning, directing, and coordinating the work of the Office of Information Technology Strategic Delivery Services Team. This role involves leading the strategic planning and roadmap development for the Service Delivery Core Platform, ensuring alignment with department goals and IT strategic initiatives. The supervisor collaborates with stakeholders to identify opportunities for process automation and service improvement, oversees the design, development, and implementation of platform modules and applications, and ensures proper integration with other enterprise systems. Additionally, the role includes maintaining a secure environment, developing and maintaining metrics and reporting, and ensuring the accuracy of technical documentation.

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. 

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development.  Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses. 

Where You Will Work:

Florida Department of Transportation

605 Suwannee Street

Tallahassee, Florida 32399

Your Specific Responsibilities:

Supervises, plans, directs, and coordinates the work of the assigned Office of Information Technology Strategic Delivery Services Team, who perform tasks related to the development, maintenance, and enhancement of the Department's Service Delivery Core Platform. Spends the majority of their time supervising, communicating with, motivating, training, and evaluating employees, and planning and directing employees’ work, and has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action.

Leads the strategic planning and roadmap development for the Service Delivery Core Platform, ensuring alignment with Department goals and IT strategic initiatives. Collaborates with stakeholders across the organization to identify opportunities for process automation and service improvement through the Service Delivery Core Platform. Establishes and maintains governance, including change management processes, development standards, and quality assurance procedures.

Oversees the design, development, and implementation of the Service Delivery Core Platform modules and applications Ensures proper integration with other enterprise systems. Develops and maintains metrics and reporting to track performance, identify trends, and drive continuous improvement. Maintains a secure environment in accordance with all applicable policies, procedures, and practices. Monitors the platform for security threats or unauthorized access. Ensures appropriate role-based access controls are implemented and maintained. Develops and enforces security standards specific to the Service Delivery Core Platform.

Ensures accuracy of staff-generated and maintained technical documentation for the Service Delivery Core Platform, including platform configuration, customizations, integrations, workflows, and business rules. Oversees the creation and maintenance of knowledge base articles for end-users and administrators. Coordinates and participates in Research and Development related to the Service Delivery Core Platforms capabilities and best practices. Evaluates new modules and features for potential implementation. Research and test new or modified components to determine performance and interoperability. Attends training sessions and studies technical documentation to stay current with technological advancements.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge of Information Technology procedures, concepts and techniques; ability to lead, manage, supervise, motivate and work with diverse groups of people; ability to plan, organize, coordinate, prioritize, assign and oversee work assignments for project team members; knowledge of general personnel and hiring procedures; ability to lead and manage software solution development or maintenance release projects; ability to  develop project schedules and accurate time estimates for timely completion of project deliverables; ability to relate to customers’ needs and perform duties in a service oriented manner; ability to work effectively with users to identify and document requirements for the maintenance or development of computer systems; ability to interpret and communicate technical information, both verbally and in writing; ability to develop and manage information systems documentation in accordance with the department's application development standards; ability to give and receive constructive criticism. Knowledge of State of Florida procurement methods, rules, and practices.

Other Job-Related Requirements:

This position may be entrusted with access to confidential or sensitive data, with specific authorization from OIT Leadership. This position is authorized to perform duties related to the production environment requiring a high level of trusted security.

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES.  QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.  In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities.  Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided.  Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.