SYSTEM PROJECT CONSULTANT - 60048663

Requisition No: 842721 

Agency: Children and Families

Working Title: SYSTEM PROJECT CONSULTANT - 60048663

 Pay Plan: Career Service

Position Number: 60048663 

Salary:  $55,000 - $75,000 

Posting Closing Date: 12/23/2024 

Total Compensation Estimator Tool

This is an Open Competitive Opportunity

Classification:  SYSTEM PROJECT CONSULTANT

Working Title: Senior Business Analyst

This position is located at the DCF Headquarters in Tallahassee in the Office of Information Technology Services.

DESCRIPTION

This position will function as a senior business analyst, participating in the development, configuration, and delivery of information system that support child welfare and adult protective services, as well as the daily support, maintenance, and enhancement of existing information systems to directly support the department's mission.  This position facilitates communication between technical and business staff and serves as a mentor to other business analysts. 

This position is responsible for working with customers and stakeholders to define application software requirements and ensuring compliance to those requirements through quality testing and evaluation of software releases. The Senior Business Analyst’s primary responsibility is to write requirements as well as plan, schedule, and test application software modifications and enhancements. The Senior Business Analyst will build test plans, follow-up with employees and contractors to ensure test plan dates and deliverables are achieved, identify, and report project issues, and communicate status to management. The Senior Business Analyst achieves operational objectives by completing test plans; implementing quality and customer-service standards; resolving problems; determining system improvements; implementing change. The Senior Business Analyst will mentor and assist other business analysts and oversee effective completion of tasks by other team members.

EXAMPLES OF WORK PERFORMED: (Note: The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)

• Produce or coordinate the production of business case, high-level and detailed functional requirements for development or enhancement of information systems. 
• Consult with other professional staff, management, developers and business area liaisons during analysis, design, and development of information systems projects.  Modify or clarify requirements as needed.  Review and approve system and screen designs, logical database models, report design, interface design, and conversion plans.
• Prepare, coordinate, or assist in the preparation of detailed system or user acceptance test plans for system development activities.  Review and validate system test execution and results. Assist business area liaisons in the facilitation and execution of user acceptance testing.  Communicate errors or omissions in programming to development team.
• Prepare or assist in the preparation of user documentation or instructions.  Conduct or provide materials for training of staff relative to systems. 
• Ensures that entries into the change management tracking system(s) are well written, complete and up-to-date.
• Mentors business analysts and provides advice and consultation for more complex assignments.
• Provide technical and consultative support to the Business Analyst Manager.  This support varies from project to project.  It may be in the form of monitoring visible initiatives, performing risk management, conducting research and feasibility studies, managing special projects or performing special tasks. 
• Participate in planning for department IT strategic needs, including meetings, estimating, and analysis to support legislative budget requests, plans, and alignment of customer needs and agency strategy.
• Participate in post-implementation quality assurance, troubleshooting, issue resolution, and production support.
• Other - Perform other duties as required.

KNOWLEDGE, SKILLS AND ABILITIES:  

Knowledge of computer programming and systems analysis and design principles and practices; Knowledge of techniques of systems analysis and design; Knowledge of flowcharting techniques; Knowledge of operations, procedures and systems; Skills in use of desktop software; Skilled at writing documentation and user manuals; Ability to process information logically; Ability to facilitate requirements Joint Application Design (JAD) sessions; Ability to identify and define business needs; Ability to prepare business requirements and functional specifications; Ability to plan, organize and coordinate work assignments; Ability to communicate technical information effectively; Ability to establish and maintain effective working relationships with others; Ability to mentor other Business Analysts; Ability to identify and define user task needs.

MINIMUM QUALIFICATIONS: 

Education and Work Experience:

• A bachelor's degree from a college or university in the areas of computer science, management of information systems, computer engineering, computer information systems, or information technology, with one year of professional experience in business analysis, systems analysis, management analysis, program planning, program research, program evaluation, project management, or data analysis;
  OR
  a bachelor's degree from a college or university in an unrelated field, with two years of professional experience in business analysis, systems analysis, management analysis, program planning, program research, program evaluation, project management, or data analysis.
• Professional experience as described above can substitute on a year for year basis for the required college education.

Other Job-related Requirements:

• Ability and willingness to work a flexible work schedule, which may include working in the evenings, weekends and or holidays.
• Experience in gathering and documenting requirements.
• Experience in testing software against requirements.
• Experience developing related documentation such as functional and non-functional requirements, user stories, test plans.
• Experience supervising, mentoring or training others. 
• Proficient Knowledge and skills with Microsoft Office products (Word, Excel, PowerPoint, Visio, Project)     

PREFERENCE: 

Special preference will be given to applicants demonstrating the following:

• Business analysis experience using Agile Methodology and/or Waterfall Methodology
• Experience leading or presenting to large meetings or workgroups (30+ people), such as requirements gathering sessions, joint application design (JAD) sessions, group training sessions, and stakeholder briefings.
• Azure DevOps, Jira, and/or ServiceNow Software experience
• Knowledge of and experience with data analytics and data visualization requirements and objectives
• Knowledge of DCF Adult and/or Child Welfare business processes and systems (FSFN, CCWIS, and/or SAFE).

SPECIAL NOTES:

Only US citizens and lawfully authorized alien workers will be hired.

All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application. The information must be disclosed on the State of Florida application even if you are attaching a resume.

BACKGROUND SCREENING REQUIREMENT:  It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  No applicant may begin employment until the background investigation results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background investigations shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.  Employees also are subject to background re-screening at least every five (5) years.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.