SYSTEM PROJECT CONSULTANT - 73001078

Requisition No: 837719 

Agency: Department of Revenue

Working Title: SYSTEM PROJECT CONSULTANT - 73001078

 Pay Plan: Career Service

Position Number: 73001078 

Salary:  $56,526.24 - $62,476.68 / annaully 

Posting Closing Date: 09/27/2024 

Total Compensation Estimator Tool

Florida Department of Revenue

Information Services Program

Systems Project Consultant

Tallahassee

If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals, businesses and families across the state, the Florida Department of Revenue invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

The Communications and Collaboration Service Owner is responsible for overseeing the full lifecycle of Communication and Collaboration services, ensuring end-to-end service delivery to meet customer needs. This role involves creating, monitoring, and reporting on operational metrics and service level agreements. The Service Owner acts as the primary point of contact during major incidents, ensuring that all communications are clear, consistent, and appropriate. Additionally, the role involves developing and enforcing operational procedures, as well as collaborating with leadership to understand and convey customer needs and the impact of related IT services. The Service Owner also represents the service in meetings, assessments, audits, and other relevant discussions related to the service lifecycle.

MINIMUM REQUIREMENTS:  

• Experience in IT Service management.
• Experience with Service Management Tools for tracking performance metrics.
• Basic knowledge of networking, cloud services, and IT infrastructure supporting communication and collaboration.
• Three years of experience working in a Customer Service role.
• Two years of experience in writing policies and procedures.

PREFERENCES:

• ITIL certification or other relevant certifications in IT service management.
• Relevant technical certifications for collaboration platforms (e.g., Microsoft 365, Cisco collaboration tools).

SPECIAL NOTES:

• This position is not eligible for telework.

SALARY: Tentative salary $59,501.61.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Regenia Walker, (850) 717-7346,  Regenia.Walker@floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.