SYSTEM PROJECT CONSULTANT - 73001078

Requisition No: 841834 

Agency: Department of Revenue

Working Title: SYSTEM PROJECT CONSULTANT - 73001078

 Pay Plan: Career Service

Position Number: 73001078 

Salary:  $56,526.24 - $62,476.68 / annually 

Posting Closing Date: 12/02/2024 

Total Compensation Estimator Tool

Florida Department of Revenue

Information Services Program

Systems Project Consultant

Tallahassee

If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals, businesses and families across the state, the Florida Department of Revenue invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY: This position is accountable for managing the lifecycle of the Communications and Collaboration Service, ensuring its alignment with customer needs and organizational objectives. This role involves overseeing the end-to-end service delivery and ensuring that operational performance meets defined service level agreements (SLAs) and key performance indicators (KPIs). The Service Owner serves as the primary point of contact during major incidents, coordinating communications to stakeholders with clarity, consistency, and appropriateness. The position requires proactive monitoring, reporting, and improvement of operational metrics while developing and enforcing robust operational procedures to optimize service delivery. This role emphasizes collaboration with leadership to understand customer needs, address challenges, and communicate the impact of changes or improvements to related IT services. Additionally, the Service Owner represents the service in various forums, such as meetings, assessments, audits, and strategic discussions, advocating for service performance and evolution.

MINIMUM REQUIREMENTS:  

• IT Service Management experience
• IT Service Management Tools experience
• Experience managing and monitoring of performance metrics
• IT Infrastructure experience
• 3 years' customer service experience

PREFERENCES:

• ITIL certification or other relevant certifications in IT service management.
• Experience in policy and procedure interpretation and or creation.
• Relevant technical certifications for collaboration platforms (e.g., Microsoft 365, Cisco collaboration tools)

SPECIAL NOTES:

• This job is located at 2450 Shumard Oak Blvd. (CCOC-2) and is not eligible for telework.
• Tentative salary $59,501.61

SALARY: $56,526.24 - $62,476.68

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Regenia Walker, (850) 717-7346, Regenia.Walker@floridarevenue.com  

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.