SYSTEMS ANALYST I - 22011179

Requisition No: 850165 

Agency: State Courts System

Working Title: SYSTEMS ANALYST I - 22011179

 Pay Plan: State Courts System

Position Number: 22011179 

Salary:  $62,721.69 Annually 

Posting Closing Date: 04/11/2025 

Total Compensation Estimator Tool

Position Number

22011179

Position Title

Systems Analyst I

Job Location

Office of the State Courts Administrator, Office of Court Services, 500 South Duval Street, Tallahassee, Florida

Starting Salary Range

$62,721.69 Annually

Job Description

The essential function of this position is to act as a liaison between court users and information technology (IT) staff to gather requirements and solutions business needs. This position helps to evaluate business needs, gather requirements, and translate requirements into technology solutions. This position assists the project management team in engaging business stakeholders as active participants in iterative software development, change management, business-rule/workflow configuration, data migration, and solution validation. The position works under general supervision, independently developing work methods and sequences.

Examples of Work

• Consults with business users and system administrators to develop business processes and solution requirements and electronic document management and workflow; conducts business analysis and facilitates discussions.
• Assist the project team with outreach to business users, including but not limited to business mapping (as-is and future state), gap analysis, change management, risk assessment, process optimization, solution validation, documentation, and project-related communications.
• Collaborates with IT project manager(s) to ensure timely application specific project deliverables such as business use cases for testing usability and quality assurance. 
• Provide technology training and support for business users.  Create and maintain user documentation and training videos.
• Tests applications and assists with user acceptance testing; creates test cases and scripts. Document and communicate customer feedback and sentiment to the project/development teams.
• Provides user support to staff, troubleshoots and resolves issues; trains staff on various technologies and programs or applications.
• Attends technical or professional classes, workshops, or seminars to improve professional skills.
• Other IT Project Management Office (PMO) related tasks.

Education and Training Guidelines

Education
Refers to job specific training and education that is recommended for entry into the position.  Additional relevant experience may substitute for the recommended educational level on a year-for-year basis.

Bachelor’s degree in computer science, communications, engineering, information technology, or a closely related field.

Experience

Refers to the amount of related work experience that is recommended for entry into the position that would result in reasonable expectation that the person can perform the required tasks.  Additional relevant education may substitute for the recommended experience on a year-for-year basis, excluding supervisory experience.

Five years of related work experience.

Competencies

Knowledge, Skills, Abilities

• Ability to maintain a positive, empathetic, and professional attitude towards customers.

• Ability to respond promptly to customer inquiries, coordinate resources, and follow through to completion.  Effectively document and communicate customer interactions, comments, and concerns.

• Ability to think logically, analyze and interpret data, and solve problems.

• Ability to interpret and translate statutes, rules, and policies and apply them to processes.

• Knowledge and preferably experience in business analysis and discussion facilitation techniques; ability to lead business requirements sessions, ongoing business processes reviews, and recommend forward-looking strategies.

• Ability to effectively communicate ideas, insights, business requirements to cross-functional team members, management, and engage customers through various means and channels, verbally, visually, and in written form.

• Basic knowledge of creating use-case scenarios, swim-lane/workflow diagrams, RACI charts, customer journey maps, decision trees & tables.

• Ability to constructively contribute to the design of application user interfaces, i.e., Human-Centered Design (HCD.)

• Basic knowledge of project management fundamentals and Agile software development.

• Proficiency with information technology and a good understanding of computer science fundamentals.

• Knowledge of or the ability to learn the fundamentals of relational databases, entity diagrams, and database modeling.

Special Comments

The Florida State Courts System offers a comprehensive selection of State of Florida employee benefits: membership in the Florida Retirement System, optional enrollment in a subsidized Health insurance plan, optional enrollment in Life, Dental, and Disability insurance plans, and paid $25,000 term life insurance.  Visit the website benefits of working for the State of Florida.

The Florida State Courts System is a criminal justice agency.  The successful applicant will be fingerprinted for the purpose of conducting a criminal history record check.  Employment in this position is contingent upon a satisfactory criminal background check.

In accordance with Section 110.205(2)(c), Florida Statutes, positions with the Florida State Courts System (judicial branch) are not covered under the Career Service System.

How to Apply

Submit a current and complete online state employment profile application at the People First State of Florida Jobs website, view the State Courts System page at jobs.myflorida.com/go/State-Courts-System/2814300/

An application must be submitted for the position listing the appropriate class title and position number for which you are applying. Your application must be received by 11:59 p.m. on the closing date.

When using the People First State of Florida Jobs website to apply and assistance is needed with using the system, contact the People First Service Center at 1-866-663-4735.

For additional information about the job advertised, contact the Office of Human Resources at 850-487-0778.  May also contact the. Brian Peterson at 850-487-7981

To learn more about the Florida State Courts System, visit its website www.flcourts.org.

The successful applicant will be subject to a criminal background check.

We are an equal opportunity employer.  We do not discriminate on the basis of race, color, religious creed, sex, age, national origin, genetic, disability, or political affiliations.

We hire only U.S. citizens and lawfully authorized alien workers.

If you need an accommodation to participate in the application or selection process, please call the contact person at the number indicated for each respective position.

Persons using a TTY/TDD may call the contact person through the Florida Relay Service at 711 or 1-800-955-8771.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.