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SYSTEMS ANALYST II - 36000435

Date:  Jul 21, 2022
Location: 

TALLAHASSEE, FL, US, 32301


The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 663481 

Agency: Department of Lottery

Working Title: SYSTEMS ANALYST II - 36000435

Position Number: 36000435 

Salary:  $47,669.64 BASE 

Posting Closing Date: 08/28/2022 

 

SYSTEMS ANALYST II

DIVISION OF SYSTEMS, SOFTWARE, AND DATA SERVICES

FLORIDA DEPARTMENT OF THE LOTTERY

*Open Competitive Opportunity*

 

 

MINIMUM REQUIREMENTS (AGENCY-WIDE):

Successful passing of a criminal background check (state, local, and national) is required. 

 

The completion of high school, or the equivalent, resulting in the awarding of a high school diploma or the equivalent, such as the General Education Development (commonly referred to as a GED) award.

 

Maintains strict confidentiality of information learned while working with the Florida Lottery, whether learned through assigned duties or through working with other units.  The types of confidential information may include, but are not limited to, payroll information, budget matters, policy decisions, tax matters, employee disciplinary issues, and other personnel data.

 

AGENCY BENEFITS:

If hired, as employee of the Florida Lottery, you will be provided the benefits listed below:

  • Approximately 97.5% of the premium for individual or family health insurance
  • 100% of the premium for individual or family dental insurance
  • Employer contributions to the Pension Plan or Investment Plan; contribution levels will vary based upon Pay Plans.
  • 100% of the premium for basic life insurance

 

GENERAL DESCRIPTION:

This is highly technical work, primarily concerned with the installing and maintaining server hosted operating systems, specifically Microsoft Windows Server, complex vendor application software, and the supporting infrastructure. This position may require planning and implementing security measures to safeguard computer resources. This position will also be responsible for designing, implementing, and testing a disaster recovery plan for critical business processes, which utilize these operating systems and sub-systems.

 

ESSENTIAL DUTIES:

  • Each employee is expected to be knowledgeable of the Lottery’s Responsible Gaming program, including the No Underage Play and Play Within Your Means messaging, and will ensure retailers and players are aware of the program and provided information, as necessary.
  • Plans, tracks, and manages complex projects according to Lottery prescribed methods and procedures. Provides timely reporting to supervisor on the status, obstacles, and progress of such projects.
  • Maintains and in depth understanding of all Lottery systems and infrastructure and the relationships and interactions between them.
  • Performs in-depth studies of current infrastructure and systems with the goal of identifying potential conflicts or problems or opportunities to improve operating stability and performance.
  • Evaluates new or updated hardware and software and may construct test labs, infrastructure and testing plans for further evaluation and simulation of such products prior to their implementation in production environments.
  • Assists with deployment planning for potential adoption of new technologies or processes and develops and validates back-out strategies and backup/restore procedures for recovery in the event of unforeseen issues.
  • Reviews planning and implementation documentation and verifies successful installation and proper operation.
  • Stays abreast of the most current releases and security updates for assigned products and systems and judiciously implements them while minimizing impacts to production environments. 
  • Researches and analyzes relevant documentation for problem troubleshooting and resolution of performance or compatibility issues with hardware, operating systems or other software and utilities and work with vendor support resources as required.
  • Provides complete and comprehensive descriptions of reported problems, troubleshooting and remediation steps and progress for all assigned incidents and change events maintaining ongoing communication with all stakeholders using Lottery incident management processes.
  • Adheres to Lottery change management practices in the performance of all modifications.
  • Develops and maintains clear and comprehensive Standard Operating Procedures (SOP)s and other documentation for all assigned infrastructure and systems.
  • Collaborates with other Lottery staff and end-users in knowledge sharing and mentoring to improve understanding and competiency with Lottery resources, procedures and documentation.
  • Attends meetings and conferences as scheduled prepared to engage and provide input.
  • Makes use of Lottery provided learning resources to improve competency and learn new skills.
  • Maintains familiarity as assigned with other software, systems and infrastructure, including SAN technologies, any Microsoft technologies from desktop to cloud and our PBX infrastructure.
  • Maintains high data security at all times in accordance with best practices and promotes security solutions and practices that balance auditor compliance with user requirements.
  • Follows and upholds Lottery policies to ensure high security and the best levels of service for end-users.
  • Proactively reviews system logs, alert messages and other reports to help identify potential performance degradations before they occur and notifies supervisor and other appropriate parties.
  • Provides on-call support outside of normal working hours as needed.
  • May be required to travel on Lottery business as necessary.
  • Reports to management on changing status of products and technology  in specific areas of expertise.
  • Perform administrative duties, including submission of timesheets and activity reports in a timely manner.
  • Perform other related duties as assigned by management.
  • Total hours in workweek:  40   

 

Knowledge, Skills, and Abilities:

  • Knowledge of concepts, terminology and best practices relating to the support and management of computing and networking hardware, software and infrastructure systems employed in IT support organizations.
  • Knowledge of one or more high-level computer programming or scripting languages.
  • Knowledge of the client/server network communications model.
  • Knowledge of internet and web-based design concepts and best practices.
  • Ability to learn new skills as they relate to changing technologies, hardware or software platforms, communications methodologies and programming languages.
  • Knowledge of project planning and management concepts and resource estimating techniques.
  • Ability to develop, test, and debug computer programs or procedures.
  • Ability to interpret technical information and communicate effectively to non-technical staff and management.
  • Ability to develop and present clear and comprehensive technical documentation, specifications, and reports.
  • Ability to prepare applications or systems design specifications based on analysis of user functional requirements.
  • Ability to collaborate with team members, other divisions, and coworkers.
  • Ability to think logically, analyze, research, and resolve technical problems in a timely manner.
  • Ability to plan, organize, prioritize, and coordinate work assignments and to act as team lead as delegated.
  • Ability to establish and maintain effective working relationships.
  • Knowledge of mathematics and accounting principles.

 

 

Statutes establishing or defining work performed

Chapter 24, Florida Statutes

 

         

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.


Nearest Major Market: Tallahassee