SYSTEMS PROGRAMMER I - 37000978

Requisition No: 849293 

Agency: Environmental Protection

Working Title: SYSTEMS PROGRAMMER I - 37000978

 Pay Plan: Career Service

Position Number: 37000978 

Salary:  $46,350 - $49,300 

Posting Closing Date: 04/03/2025 

Total Compensation Estimator Tool

Systems Programmer I

State of Florida

Department of Environmental Protection

OPEN COMPETITIVE

Our Organization and Mission:

The Florida Department of Environmental Protection (DEP) is the state’s lead agency for environmental management and stewardship – protecting our air, water and land. The vision of DEP is to create strong community partnerships, safeguard Florida’s natural resources and enhance its ecosystem. 

The Work You Will Do:

DEP’s Office of Technology and Information Services (OTIS) is currently recruiting for a Systems Programmer I. This is an intermediate-level position responsible for high-level technical oversight and management of network protocols, including TCP/IP, VOIP phone networks and cloud-based networking.  The incumbent of this position will represent OTIS and must be helpful, cooperative, polite, respectful, and courteous at all times in interactions with customers.  The incumbent must also be available to occasionally work after normal work hours and holidays for on-call duty, as needed.   

The Difference You Will Make:

DEP relies heavily on science and technology in order to meet its mission and continually advances modern methods, platforms and innovations for this purpose. Examples at DEP include an application architecture leveraging Azure Kubernetes, a cloud-based server infrastructure, an industry leading data analytics platform, and an advanced security management solution.

How You Will Grow:

DEP encourages its employees to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. OTIS has an extensive training program, including courses and certifications, that provide staff with the ability to build upon existing skills and remain current on job-related information technologies.  Examples of certifications recently earned by staff include, but are not limited to:

• CompTIA A+, Security+, Network+
• Certified Information Systems Security Professional (CISSP)
• PMP®; ScrumMaster
• Florida Certified Public Manager (CPM)
• GISP® (Certified GIS Professional)
• Microsoft Certified DevOps Engineer, Azure Solutions Architect
• Oracle Certified Professional
• Florida Certified Contract Manager (FCCM)
• Florida Certified Contract Negotiator (FCCN)

Where You Will Work:

This position is in Florida’s capital city, Tallahassee, which is lined with rolling hills, oak trees, and canopied roads.  Tallahassee is a mid-sized city in the heart of Florida’s Big Bend that combines old world charm with a modern pace of life. Home to two major universities as well as a community college and state government, Tallahassee is a highly desirable location for both those seeking their first job or those ready to enter the next exciting chapter in their career.

This is an on-site position.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Pay: $46,350 - $49,300

Your Specific Responsibilities:

This is an intermediate-level position responsible for high-level technical oversight and management of network protocols, including TCP/IP, VOIP phone networks and cloud-based networking.  The employee is expected to identify and meet the needs of customers in order to provide excellent customer service and be available to work after normal work hours and holidays for on-call duty, as needed.  The employee should be helpful, cooperative, polite, respectful and concerned at all times in interactions with customers when representing the Department or the State. This position serves as a customer service representative on behalf of this division when interacting with customers through all communication media, as well as when responding to incident/request service desk services.

Specific duties and responsibilities include:

• Coordinate in the management of WAN and LAN operations.  Communicates and coordinates with staff responsible for the data network administration, monitoring, and operations.  This will include installing performance tuning and integrating network control and monitoring software.  Coordinate with the security officer to protect the data of the agency. 
• Responsible for ticket triage and resolution, incident tracking and reporting. Provide and update system documentation to include site phone numbers, dial plans, and network addressing.
• Provide any assistance and fully support the efforts of the agency’s Information Technology Strategic Plan.  Demonstrate strong relationships and interpersonal skills in working with program staff and vendor community.  Maintain a working knowledge of established policies, procedures, and directives necessary to accomplish assignments and responsibilities.  Maintain a central filing system supporting assigned functions, duties and responsibilities using effective organizational and filing methods which provide opportunities for knowledge transfer.  Maintain proficiency in the use of office equipment, software applications, technical writing and a working knowledge of established policies, procedures, and directives necessary to accomplish daily assignments and responsibilities.
• Maintain an active inventory of telephone, and network equipment for the agency.
• This position requires occasional travel to the agency’s field offices throughout the state.
• Perform other tasks as requested.

Attendance is an essential function of the position.

Required Knowledge, Skills, and Abilities:

• Ability to work on-call, weekends, and holidays, as needed
• Knowledge of networking principles including TCP/IP, IPv4/6, routing protocols and switching
• Knowledge of the principles of voice over IP
• Knowledge of Microsoft Azure and/or other cloud networking technologies
• Knowledge of Cybersecurity concepts and principles
• Ability to analyze and troubleshoot networked systems
• Ability to troubleshoot complex technical problems
• Ability to lift and move standard network and telephony equipment
• Ability to travel and maintain a valid driver’s license.

Preferred Qualifications:

• Preferred certifications: Network +, Cisco CCNA, and/or Meraki ECMS
• Experience in configuring and managing VOIP

Other Job-Related Requirements for this Position:

POSITION OF SPECIAL TRUST REQUIREMENT: 

This position is designated as a Position of Special Trust in accordance with DEP-422 (Positions of Special Trust or Responsibility). Any applicant being considered for employment must successfully complete a Level 2 State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.

DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses:

HR_VeteransPreference@dep.state.fl.us

HR_ER@dep.state.fl.us

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.