SYSTEMS PROJECT ADMINISTRATOR - SES - 73001124

Requisition No: 868899 

Agency: Department of Revenue

Working Title: SYSTEMS PROJECT ADMINISTRATOR - SES - 73001124

 Pay Plan: SES

Position Number: 73001124 

Salary:  $66,000.00 - $73,500.00 / annually 

Posting Closing Date: 02/02/2026 

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Florida Department of Revenue

Information Services Program

Systems Project Administrator - SES

Tallahassee

If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals, businesses and families across the state, the Florida Department of Revenue invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position provides leadership and operational oversight for the Department of Revenue’s Release, Change, and Configuration Management (ITSM) processes, ensuring services are delivered in alignment with departmental standards, regulatory requirements, and business needs. The incumbent is responsible for managing day-to-day ITSM operations, supervising staff, coordinating cross-functional activities, and ensuring compliance with established policies, procedures, and audit requirements.

The role requires moderate independent decision-making under limited supervision and strong collaboration with business programs, internal support teams, and leadership. The incumbent ensures effective planning, execution, and acceptance of scheduled releases; maintains operational metrics and reports; drives continuous process improvement; and supports audits and recommendations.

This position models ethical leadership, accountability, and professionalism, promotes a positive and productive work environment, and delivers high-quality customer service. The incumbent is also responsible for workforce planning, performance management, documentation standards, training oversight, and administrative functions within the unit.

This is a mission-essential position under the Department’s Continuity of Operations Plan and may require availability during emergencies or disaster events to support critical departmental functions.

MINIMUM REQUIREMENTS:  

• ITSM experience (Change, Release, or Configuration).
• 2 years supervisory or team leadership experience.
• Experience enforcing IT policies in an enterprise environment.
• Experience coordinating IT changes/releases across teams.
• Experience with ITSM metrics, reporting, and tools (e.g., ServiceNow).
• Experience with written and verbal communication skills.

PREFERENCES:

• ServiceNow Change/Release/CMDB experience.
• Public sector or large enterprise IT environment experience.
• Audit, compliance, or regulatory support experience.
• ITSM process improvement or automation experience.

SPECIAL NOTES:

• This position is located at CCOC -2 (2450 Shumard Oak Blvd.)
• This position is ineligible for telework.

SALARY: $66,000.00 - $73,500.00 / annually

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Regenia Walker, (850) 717-7346, Regenia.Walker@floridarevenue.com.  

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT:  If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.