SYSTEMS PROJECT ANALYST - 64035863

Requisition No: 882489 

Agency: Department of Health

Working Title: SYSTEMS PROJECT ANALYST - 64035863

 Pay Plan: Career Service

Position Number: 64035863 

Salary:  $47,668.01 - $52,434.81 

Posting Closing Date: 09/23/2026 

Total Compensation Estimator Tool

Open Competitive Opportunity

Your Specific Responsibilities:

This position has major administrative and technical responsibilities for managing the work of the State Operations Unit within the Bureau of WIC Program Services. Independent judgment is required in the management of the statewide data system that supports the operation and management of the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC). The incumbent is responsible for the following tasks: Performs quality assurance testing and analysis for FL-WiSE, electronic benefits transfer (EBT), reporting, and related business processes. Reviews requirements and technical information; develops and executes test cases, scenarios, scripts, test data, and expected results; documents evidence; identifies errors or variances; and verifies that corrections and system changes conform to approved requirements and quality standards. Provides front-line technical and operational support for state and local WIC users, including requests received through the WIT inbox. Reviews and responds to assigned inquiries; gathers relevant details; troubleshoots and reproduces reported issues; distinguishes user, process, data, and system problems; provides solutions or workarounds; documents actions taken; and escalates unresolved defects with clear reproduction steps and supporting evidence. Participates in user acceptance testing with state and local WIC users for enhancements, defect corrections, reports, interfaces, and releases. Prepares test materials and environments, supports testing sessions, records user feedback and results, enters and tracks defects, retests corrections, and communicates status and risks to the lead analyst. Writes and updates system and program documentation, including operating procedures, desk guides, manuals, troubleshooting instructions, test procedures, quality standards, release notes, and user job aids. Confirms that documentation is clear, accurate, current, and consistent with approved functionality and procedures. Analyzes user requirements, workflows, procedures, reports, and system capabilities to identify operating problems and improvement opportunities. Confers with staff and users, gathers and organizes information, documents current and proposed processes, and recommends practical modifications to systems or procedures. Assists with training and knowledge-transfer activities for state and local WIC users. Develops or updates demonstrations, exercises, and training materials; presents assigned content; answers user questions; and communicates recurring training needs or documentation gaps to the lead analyst. Coordinates assigned issue-resolution, testing, and implementation activities with program staff, users, vendors, information technology staff, contractors, and other partners. Maintains timely communication, follows established escalation procedures, and completes assigned follow-up actions. Develops, validates, and maintains recurring and ad hoc reports used to support program operations and management decisions. Reviews data and system outputs for accuracy, investigates anomalies, and recommends corrections or improvements. Maintains accurate records of requirements, test cases, results, defects, WIT inbox requests, scripts, decisions, and resolutions. Uses established tracking tools and prepares status information as requested. Maintains professional knowledge of WIC procedures, quality assurance methods, data analysis, and relevant technologies. Performs other related duties and responsibilities as required.

Required Knowledge, Skills, and Abilities:

Knowledge of: software quality assurance principles and methods, including functional, regression, user acceptance, and data-validation testing; systems analysis, business processes, requirements documentation, troubleshooting, and root-cause analysis.

Skill in: developing and executing test cases, test scenarios, test scripts, test data, and expected results; identifying, reproducing, documenting, tracking, and retesting system defects; analyzing system requirements, workflows, reports, interfaces, and data to identify errors and improvement opportunities; providing technical support and explaining technical information clearly to both technical and nontechnical users; preparing clear and accurate technical documentation, including procedures, manuals, troubleshooting guides, test documentation, release notes, and user job aids..

Ability to: organize and evaluate information, maintain accurate records, and manage multiple assignments and priorities; communicate effectively verbally and in writing; establish and maintain effective working relationships with state and local program staff, technical teams, vendors, and other stakeholders; work independently, exercise sound judgment, and follow established quality, security, confidentiality, prioritization, and escalation procedures; use standard office applications, issue-tracking systems, and other tools used to document requirements, testing, defects, and support requests.

Qualifications:

Minimum - Two years of professional experience in software quality assurance, software testing, systems analysis, application support, business analysis, or a related information technology field. Experience developing and executing test cases, test scenarios, or test scripts and documenting test results. Experience identifying, reproducing, troubleshooting, or documenting software, data, or business-process issues. Experience preparing technical or procedural documentation. Experience providing technical assistance or customer support to system users.

Preferred - College education from an accredited institution in information technology, computer science, management information systems, business analysis, or a related field may substitute for the required professional experience on a year-for-year basis.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Tallahassee, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.