SYSTEMS PROJECT ANALYST - 73001166

Requisition No: 871084 

Agency: Department of Revenue

Working Title: SYSTEMS PROJECT ANALYST - 73001166

 Pay Plan: Career Service

Position Number: 73001166 

Salary:  $54,341.52 - $60,061.68 / annually 

Posting Closing Date: 03/11/2026 

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Florida Department of Revenue

Information Services Program

Systems Project Analyst

Tallahassee

This is an Internal Agency Advertisement.

If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals, businesses and families across the state, the Florida Department of Revenue invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

The Information Services Program is seeking a Systems Project Analyst with strong technical, analytical, and collaborative capabilities to serve as a team lead for Change, Configuration, and Release Management processes. This role is responsible for ensuring process integrity, operational consistency, and alignment with enterprise service management standards.

Key Responsibilities:

• Lead and oversee Configuration, Change, and Release Management processes across the service lifecycle
• Ensure the accuracy, integrity, and maintenance of Configuration Items (CIs) and their relationships within the CMDB
• Establish and enforce standards for identifying, controlling, and verifying service assets and components
• Manage the full lifecycle of Change Management, ensuring all changes are properly recorded, assessed, approved, implemented, and reviewed
• Facilitate Change Advisory Board (CAB) activities, including scheduling, documentation, and stakeholder coordination
• Evaluate risk and impact of proposed changes to minimize disruption to IT services Collaborate with cross-functional teams to ensure alignment between service components and supported business services
• Develop, maintain, and continuously improve process documentation, procedures, and reporting metrics
• Support release planning and coordination to ensure successful deployment of changes into production environments

MINIMUM REQUIREMENTS:  

• Currently employed with the Florida Department of Revenue
• Experience in IT Service Management (ITSM) processes
• Experience facilitating meetings and coordinating change activities
• Experience with written and verbal communication skills
• Experience with interpreting and coordinating IT policies
• Experience with ITSM tools (e.g., ServiceNow or similar platforms)

PREFERENCES:

• Experience in O365 environment
• Experience with ticketing and information tracking systems
• Experience developing and documenting requirements for IT projects and/or systems development
• Experience with writing, reading, and interpreting technical specifications

SPECIAL NOTES:

• Position located in Tallahassee, Florida.
• This position is not eligible for telework.

SALARY: $54,341.52 - $60,061.68 / annually.

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Regenia Walker, (850) 717-7346, Regenia.Walker@floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT:  If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.