SYSTEMS PROJECT ANALYST - 77000561

Requisition No: 833208 

Agency: Florida Fish and Wildlife Conservation Commission

Working Title: SYSTEMS PROJECT ANALYST - 77000561

 Pay Plan: Career Service

Position Number: 77000561 

Salary:  $45,000.00 

Posting Closing Date: 11/03/2024 

Total Compensation Estimator Tool

Office of Information Technology

Systems Project Analyst

Salary: $45,000.00

1875 Orange Avenue East

Tallahassee, FL.

Florida Fish and Wildlife Conservation Commission

Office of Information Technology

Systems Project Analyst – 77000561

Leon County

*ANTICIPATED VACANCY*

Our Organization:

The FWC envisions a Florida where fish and wildlife are abundant and thriving in healthy and connected natural landscapes with vital working lands and waterways; where natural resources are valued and safely enjoyed by all; and wherein natural systems support vibrant human communities and a strong economy.

Our Mission: Managing fish and wildlife resources for their long-term well-being and the benefit of people.

Every organization has an identity that is forged not only by what it does, but by how it conducts itself.  The values embedded in our mission and expressed in the vision of the FWC are to make quality decisions by being dynamic, science-informed, efficient, ethical, collaborative, and committed to the vitality of the state and its environment. Visit our website for more information: MyFWC.com

Requirements:

Office hours are from 07:30 A.M. to 4:30 P.M. Eastern Standard Time, Monday through Friday.

This position may require some limited travel.

Responses to qualifying questions should be verifiable by skills and/or experience stated on the profile application. Information should be provided regarding any gaps in employment.

Employment in this position is contingent upon a satisfactory criminal history check (fingerprint-base) in accordance with Chapter 435, Florida Statutes.

The incumbent in this position will be required to be on-call to perform assigned duties during an off-duty period.

Minimum Requirements:

Experience in desktop support providing customer service, supporting Microsoft Windows and Office 365 products. Two years of work experience troubleshooting personal computer hardware and software. Scripting knowledge preferred.

Position Description:

The FWC Systems Project Analyst creates, deploys and manages software packages, scripts, Compliance Policies and Configuration Profiles (Group Policies) using Microsoft Intune and Tanium or other tools as provided. Responsibilities include overseeing security updates for endpoint devices, ensuring device compliance with antivirus and encryption standards. This includes troubleshooting problems in Intune and creating tickets with Microsoft as needed to resolve. Position provides rapid response to potential security threats on endpoint devices. This position will document new processes and procedures, troubleshoot software and hardware issues, assist users with Microsoft 365 applications via the Helpdesk Call Center and maintain a training program for new technicians to qualify for administrative rights.

• Additional duties include FWC Commission Meeting support, Law Enforcement Academy class laptop deployments and other IT duties as assigned.
• The role demands critical thinking to resolve unique problems and improve processes thorough building automated processes where possible.
• Provides technical assistance to computer system users. Incumbent answers questions or resolves computer problems for clients in person, via telephone or from remote locations.
• Test and monitors software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for user. May take a lead role in the planning, testing and implementation of major projects under the supervision of management.
• Reads technical manuals, confers with users, and conducts computer diagnostics to determine nature of problems and provide technical assistance. Works directly with hardware and software manufacturers to resolve major problems.

Knowledge, Skills, and Abilities:

• Knowledge of Windows 10 and 11
• Knowledge of Microsoft Office 365 suite of applications
• Knowledge of Microsoft’s Active Directory and experience with user accounts in AD
• Knowledge of Antivirus software and security procedures
• Ability to communicate effectively
• Ability to establish and maintain effective working relationships with others
• Ability to utilize problem-solving techniques
• Ability to work independently

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.