SYSTEMS PROJECT ANALYST OPS - 60933462

Requisition No: 839886 

Agency: Children and Families

Working Title: SYSTEMS PROJECT ANALYST OPS - 60933462

 Pay Plan: Temp

Position Number: 60933462 

Salary:  $28.50 an hour 

Posting Closing Date: 11/06/2024 

Total Compensation Estimator Tool

        Systems Project Analyst - OPS

           This is an Open Competitive Opportunity

General Summary:

The Business/Quality Assurance Analyst will be responsible for bridging the gap between the IT team and the business team, ensuring that business requirements are accurately translated into technical specifications. The analyst will analyze business domains, evaluate strengths and weaknesses, measure potential business value, create defects and user stories, develop test scripts, participate in acceptance testing, and provide system support.

This position is located at the DCF Headquarters in Tallahassee in the Office of Information Technology Services (OITS).  The position is full-time, in-person.

Examples of Work Performed:

• Serves as a liaison between the business community and the other functional organizations to provide technical solutions to meet the needs of customers.
• Works closely with business partners to identify process improvements and leverage technology.
• Utilizes best practices and adheres to established processes and documentation delivery for the analysis, design, testing and implementation of new/modified applications.
• Performs functional acceptance testing of development deliverables to verify they meet the business and functional requirements.  Participates in release planning activities as scheduled.
• Provides superior customer service while managing relationships with end users, business area leaders, partners, and vendors to ensure deliverables exceed expectations.
• Provides research and triage support of reported system issues.
• Creates defects and user stories, adding detailed acceptance criteria to ensure requirements are captured.  Tracks tasks and progress towards completion using defined project management tools and processes.
• Identifies opportunities for improving quality and efficiency of service. 

Knowledge, Skills, and Abilities:

• Knowledge of techniques of systems analysis and design.
• Knowledge of flowcharting techniques, operations, procedures, and systems.
• Knowledge of the software development life cycle (SDLC) and Agile methodologies.
• Skilled in use of desktop software and project management tools such as DevOps or Jira.
• Skilled at writing documentation, user stories, and user guides.
• Ability to process information logically, analyze and interpret data.
• Ability to identify and define business needs, prepare business requirements and functional specifications.
• Ability to plan, organize and coordinate work assignments, communicate technical information effectively, establish and maintain effective working relationships with others.

Requirements:

• Bachelor’s degree in business administration, information technology, or a related field.
• 2+ years of experience in business analysis or quality assurance.
• Strong analytical skills, excellent communication and interpersonal skills, proficiency in quality assurance methodologies, and familiarity with the software development life cycle (SDLC) and Agile methodologies.
• Experience using DevOps, Jira, or other project management tools.

Special Notes:

• Only US citizens and lawfully authorized alien workers will be hired.
• Selective Service: All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.
• Florida Retirement System (FRS): If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you may be required to repay all benefits received depending upon the date of your retirement.
• Veteran’s Preference: Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

• Background Screening Requirement: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  No applicant may begin employment until the background investigation results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background investigations shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.  Employees also are subject to background re-screening at least every five (5) years. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.