Support Analyst (House Office of Information Technology)

Requisition No: 830251 

Agency: Florida Legislature

Working Title: Support Analyst (House Office of Information Technology)

Pay Plan: Legislature

Salary:  Commensurate with experience. 

Do not click the Apply button. Submit an application here at GovernmentJobs.com

The Florida Legislature
The Florida House of Representatives

Job Title

Information Systems Programmer/Analyst (Office of Information Technology)

Working Title

Support Analyst

General Summary

The Florida House of Representatives is seeking a dedicated and proactive Support Analyst to join our dynamic Office of Information Technology team. The ideal candidate will have excellent communication skills, a talent for technical troubleshooting, and a commitment to providing outstanding customer service. This role involves resolving first and second level desktop computer and computing application issues for our end-users, both onsite and remotely. We offer a collaborative work environment that encourages growth and innovation.

FINANCIAL DISCLOSURE: Pursuant to sections 112.3144 and 112.3145, F.S., this position is required to electronically file a Form 1 – Statement of Financial Interests with the Florida Commission on Ethics within 30 days of hire.

Examples of Work Performed

• Engage directly with customers to resolve issues.
• Install, test, and configure new workstations/laptops, peripheral equipment, and software.
• Conduct system testing.
• Specialize in one or more areas supported by the section.
• Respond quickly and effectively to requests received through the IT Service Desk.
• Assist with onboarding of new users and manage PC setup and deployment for new employees using standard hardware, images, and software.
• Collaborate with senior technicians to troubleshoot and resolve complex issues.
• Establish an individual growth plan for future career planning.
• Report issues for escalation.
• Interact with vendors to obtain necessary information.
• Develop and administer security functions related to data, physical, and user access to information systems.
• Report project status to Deputy Chief Information Officer of Support.
• Participate in the design and implementation process for specialized systems projects.
• Research industry technological advances for potential application in the legislative environment.
• Document internal procedures.

Knowledge, Skills and Abilities

• Understanding of information systems terminology and concepts.
• Proficiency with specialized tools used to develop applications.
• Knowledge of information systems operations, equipment, procedures, and workflow.
• Ability to apply specialized information systems knowledge.
• Problem-solving skills.
• Ability to communicate technical information effectively.
• Ability to produce quality work under pressure.
• Ability to interact professionally with diverse groups.
• Ability to work on-site during regular business hours, with occasional after-hours and weekend commitments. This includes project completion, incident resolution during committee weeks, Session, and participation in an on-call rotation.
• Ability to conduct thorough and documented analysis with minimal supervision.
• Ability to read and understand technical information systems publications.
• Perform other related duties as required.

Minimum Qualifications

A bachelor’s degree from an accredited college or university in computer science, management information systems, mathematics, or engineering.

Progressively responsible information systems experience can substitute on a year-for-year basis for the required college education.

Any combination of progressively responsible information systems experience and post-secondary training in disciplines as described above totaling four years.

Preferred Qualifications

Preference will be given to applicants with the following:

• Proven experience as a help desk technician or other customer support role.
• Proficient working knowledge of Microsoft Office products, Windows, and remote control.
• Good understanding of computer systems, mobile devices, and other tech products.
• IT Certifications such as MCSE, MCP, Comp TIA A+, Network+ or Cisco are a plus.
• Ability to diagnose and resolve basic technical issues.
• Ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Customer-oriented and cool-tempered.
• Ability to analyze and interpret user requests.
• Ability to establish and maintain effective working relationships with others.
• Ability to work both independently and as part of a team.
• Excellent communication and interpersonal skills.
• Basic understanding of desktop, laptop, and printer hardware repair.

Salary

Commensurate with experience.
The Legislature offers a competitive benefits package.

This position is not eligible for remote work.

Application Deadline

Open until filled.

Submission of Application

Do not click the Apply button. Submit an application here at GovernmentJobs.com

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.