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Systems Project Analyst - DBPR/Technology *OPEN COMPETITIVE* 1

Date:  Jun 18, 2022


The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 647624 

Agency: Business and Professional Regulations

Working Title: Systems Project Analyst - DBPR/Technology *OPEN COMPETITIVE* 1

Position Number: 79000755 

Salary:  $40,948.18 Annually 

Posting Closing Date: 07/04/2022 


Position Number: 79000755
Hiring Salary: $1,574.93 Bi-Weekly





Minimum Requirements:

  • Bachelor’s degree from an accredited college or university in the field of information technology, computer systems administration, or technical support; and
  • Two (2) years of providing in customer service in technology; and
  • Valid Driver License; and
  • Ability to lift 50 pounds on a daily basis; and
  • Ability to climb a ladder and stoop to the floor to install cables.
  • Experience as described above can be substituted on a year-for-year basis for the required college education.
  • Completion of a one year program of study from a vocational/technical school in an area of information technology can substitute for one year of the required experience.


***Applicants must complete all fields in the Candidate Profile. Work history, hours worked and formal education are required to qualify for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information.***


Note: Successful applicant must pass a Level 2 background screening, including fingerprinting, as a condition of employment. All positions within the Division of Technology are considered to be positions of special trust in accordance with Sections 110.1127 and 425.04, Florida Statutes. The recommended applicant will be required to submit to a background and fingerprint check.


Duties & Responsibilities:

The incumbent in this position manages and is responsible for Tier 2 Help Desk. The incumbent in this position answers phones, create help desk tickets and actively works assigned tickets.  The incumbent frequently corrects problems on site in the various business units. Types of tasks this position may be assigned include:  system backups, installation of new machine images, transfer of machine data, and password resets, etc.

  • Manages remedy tickets assigned through the help desk ticket system. Resolves issues on site, or through remote connection, and documents the resolution of the issue in the ticket system. Creates new tickets when necessary to report an issue and assigns tickets to appropriate source, if known. Escalates issue to Tier 3 support if needed.
  • Contacts vendors for warranty repair issues.
  • Manages surplus inventory in accordance with the State’s surplus inventory process and arranges for storage and transportation of surplus equipment as needed. 
  • Maintains telephone company equipment closet.
  • Provides backup for the staff walk-up desk, answers phones and routes incoming mail and faxes.
  • Maintains systems and process documentation, documents help desk handling of standard tasks and writes instructions for standard tasks.
  • Researches proposed solutions or modifications to ensure they do not adversely affect the existing environment.
  • Performs other work related duties as required.


Knowledge, Skills & Abilities:

  • Knowledge of computer operations procedures and systems; 
  • Ability to lift a minimum of 10 pounds;
  • Ability to operate telephone and computer systems; 
  • Ability to build and maintain computer systems;
  • Ability to communicate effectively orally and in writing;
  • Ability to manage and maintain network architecture;
  • Ability to work independently and make independent decisions; and
  • Ability to use available technology to perform duties, including computer hardware, software, and data systems.


The Following Benefits Are Included:

  • State of Florida retirement package (pension & investments options);
  • 10 Paid holidays annually;
  • Annual Leave;
  • Sick Leave;
  • HMO and PPO Health Insurance – the State covers the majority of the premiums for Individual and Family coverage (over 80% employer paid);
  • $25,000 in automatic Basic Life insurance policy (100% employer paid);
  • Additional supplemental insurances available such as dental, vision, etc.;
  • Tax deferred medical and childcare reimbursement accounts available;
  • Tax deferred savings program available through payroll deduction; and
  • State of Florida Tuition Waiver Program. 


Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.


NOTE: This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.



Applicants are required to apply through the People First system by the closing date, by applying online.  All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call 1-877-562-7287.

The Florida Department of Business & Professional Regulation is committed

to increasing recruitment and hiring of individuals with disabilities and

improving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.


Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, please visit the SSS website: .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Florida Department of Business & Professional Regulation values the sacrifices
veterans and their family members have given to our country and supports
the hiring of returning service members and military spouses.


A candidate for Veterans’ Preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is


We hire only U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Tallahassee