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TECHNICAL ANALYST I - 36000156

Date: Nov 15, 2019

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 83119 

Agency: Department of Lottery

Working Title: TECHNICAL ANALYST I - 36000156

Position Number: 36000156 

Salary:  $44,597.28 to $89,202.56 

Posting Closing Date: 12/22/2019 

GENERAL DESCRIPTION:

This is highly technical work, primarily concerned with the installing and maintaining server hosted operating systems, specifically Microsoft Windows Server, complex vendor application software, and the supporting infrastructure. This position may require planning and implementing security measures to safeguard computer resources. This position will also be responsible for designing, implementing, and testing a disaster recovery plan for critical business processes, which utilize these operating systems and sub-systems.

 

ESSENTIAL DUTIES:

  • Each employee is expected to be knowledgeable of the Lottery’s Responsible Gaming program, including the No Underage Play and Play Within Your Means messaging, and will ensure retailers and players are aware of the program and provided information, as necessary.
  • Performs in-depth studies of current infrastructure and systems with the goal of identifying potential conflicts or problems or opportunities to improve operating stability and performance.
  • Evaluates new or updated hardware and software and may construct test labs, infrastructure and testing plans for further evaluation and simulation prior to their implementation in production environments.
  • Assists with deployment planning for potential adoption of new technologies or processes and develops and validates back-out strategies and backup/restore procedures for recovery in the event of unforeseen issues.
  • Reviews planning and implementation documentation and verifies successful installation and proper operation.
  • Stays abreast of the most current releases and security updates for assigned products and systems and judiciously implements them while minimizing impacts to production environments. 
  • Research and analyze relevant documentation for problem troubleshooting and resolution of performance or compatibility issues with hardware, operating systems or other software and utilities and work with vendor support resources as required.
  • Provides complete and comprehensive descriptions of reported problems, troubleshooting and remediation steps and progress for all assigned incidents and change events maintaining ongoing communication with all stakeholders using Lottery incident management processes.
  • Develops and validates back-out strategies and backup/restore procedures for recovery in the event of unforeseen issues.
  • Adheres to Lottery change management practices in the performance of all modifications.
  • Develops and maintains detailed documentation for all assigned infrastructure and systems.
  • Develops and maintains clear and comprehensive Standard Operating Procedure documents for all assigned infrastructure and systems.
  • Collaborates with other Lottery staff and end-users in knowledge sharing and mentoring to improve understanding and competency with Lottery resources, procedures and documentation.
  • Attends meetings and conferences as scheduled prepared to engage and provide input.
  • Makes use of Lottery provided learning resources to improve competency and learn new skills.
  • Maintains familiarity as assigned with other software, systems and infrastructure, including SAN technologies, any Microsoft technologies from desktop to cloud and our PBX infrastructure.
  • Maintains high data security at all times in accordance with best practices and promotes security solutions and practices that balance auditor compliance with user requirements.
  • Follows and upholds Lottery policies to ensure high security and the best service for end-users.
  • Proactively reviews system logs, alert messages and other reports to help identify potential performance degradations before they occur and notifies appropriate parties.
  • Provides on-call support outside of normal working hours as needed.
  • May be required to travel on Lottery business as necessary.
  • Reports to management on status of products and technology in specific areas of expertise.
  • Perform administrative duties, including submission of timesheets and activity reports in a timely manner.
  • Perform other related duties as assigned by management.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Knowledge of concepts, terminology and best practices relating to the support and management of computing and networking hardware, software and infrastructure systems employed in IT organizations.
  • Knowledge of one or more high-level computer programming or scripting languages.
  • Knowledge of the client/server network communications model.
  • Knowledge of internet and web-based design concepts and practices.
  • Ability to learn new skills as they relate to changing technologies, hardware or software platforms, communications methodologies and programming languages.
  • Ability to develop, test and debug computer programs.
  • Ability to think logically, analyze and solve problems.
  • Ability to interpret technical information and communicate effectively to non-technical staff and management.
  • Ability to identify, analyze and define user system needs.
  • Ability to develop and present clear and comprehensive technical documentation, specifications and reports.
  • Ability to prepare applications or systems design specifications based on analysis of user functional requirements.
  • Ability to collaborate with appropriate sources.
  • Ability to research and develop technical solutions to problems in a timely manner.
  • Ability to plan, organize and coordinate work assignments and to supervise staff as delegated.
  • Ability to establish and maintain effective working relationships.
  • Knowledge of mathematics and accounting principles.

 

MINIMUM QUALIFICATIONS:

A Bachelor's degree from an accredited college or university in computer science, management information systems, or a related field of study, and two (2) years of professional experience in computer systems analysis, computer programming, information resources management or a related field. -OR-

 

A Master's degree from an accredited college or university in computer science or management information systems and one (1) year of professional experience in computer systems analysis, computer programming, information resources management or a related field.  -OR-

 

An Associate's or higher-level degree from an accredited college or university, completion of an 18-credit hour certificate or an equivalent program of study in computer programming from an accredited community or junior college, and three (3) years of professional experience in computer systems analysis, computer programming, information resources management or a related field.

 

Experience in computer systems analysis, computer programming, and/or information resources management may be substituted on a year for year basis for the required college education.

 

OTHER JOB-RELATED REQUIREMENTS FOR THIS POSITION:

Successful passing of a criminal background check (state, local, and national) is required)

 

Maintains strict confidentiality of information learned while working with the Florida Lottery, whether learned through assigned duties or through working with other units.  The types of confidential information may include, but are not limited to, payroll information, budget information, policy decisions, tax matters, employee disciplinary issues, and other personnel data.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.


Nearest Major Market: Tallahassee