TELECOMMUNICATIONS SPECIALIST III - 72003252

Requisition No: 827598 

Agency: Management Services

Working Title: TELECOMMUNICATIONS SPECIALIST III - 72003252

 Pay Plan: Career Service

Position Number: 72003252 

Salary:  $ 34,000.00 - $42,046.68 

Posting Closing Date: 05/08/2024 

Total Compensation Estimator Tool

Telecommunications Ordering Specialist

Division of Telecommunications / Service Delivery

State of Florida Department of Management Services

This position is located in Tallahassee, FL

Position Overview and Responsibilities:

This is a professional and highly technical position responsible for assisting engineers to analysis system engineering designs which required to establish optimum operational communications networks, equipment procurement and other support systems. Specific responsibilities include, but are not limited to, the following:

• Review Customer Service Authorization and Billing (CSAB) forms submitted by others for processing, determine if requests are justified; discuss forms with preparer, if necessary, and complete own actions regarding form in an expedient manner. Approve valid CSAB requests on behalf of the Division of Telecommunications as assigned. Use the automated CSAB systems to request and to prepare new requests.
• Coordinate any corrections, additions, or changes to documentation submitted with the requesting agency.
• Provide system engineering support to state agencies regarding alternatives available, communications engineering, training, and identification and resolution of system engineering solution/ problems. Assist other engineers in the performance of end-to-end communication analysis on common carrier supplied services in order to verify that they are operating properly and in accordance with state engineering design and specifications.
• Consult with Division personnel, to include Field Consultants, when necessary for information and coordination purposes. Apply technical knowledge and skills related to telecommunications in accomplishing communications project work and everyday network work. Provide technical assistance to state agencies and political sub-divisions concerning the development and implementation of communications plans and projects.
• Determine alternative courses of action for correcting problems with existing end-user systems; work with engineering personnel to assist in the design of these systems.  Prepare estimates for communications projects. Participate in network related projects, as assigned, in addition to routine network management functions.
• Support engineering personnel and assist less technical personnel with assistance and guidance on technical information necessary for fulfillment of their duties associated with the tasks above.
• Maintains documents and reports as necessary to substantiate and verify activities pertaining to the SUNCOM network. 
• Attends training classes/seminars as directed.
• Participate in network related projects, as assigned, in addition to routine network management functions.
• Provide necessary assistance to the agency Continuity of Operations Plan (COOP).

Knowledge, Skills, and Abilities:

• Knowledge of basic Telecommunications terminology and procedures.
• Ability to communicate effectively orally and in writing with vendors, peers, supervisors, technical staff, and users.
• Ability to verify data for accuracy and completeness.
• Ability to make decisions and work independently.
• Ability to work collaboratively in a team environment, and to establish and maintain effective working relationships.
• Ability to complete work assignments on time and work with other technical staff
• Ability to provide excellent customer service to internal and external customers.
• Ability to research, evaluate and resolve customer issues and other problems in a professional manner.
• Ability to determine priorities.
• Ability to make timely and accurate decisions during normal operating conditions and critical situations.
• Ability to apply rules, regulations, policies, and agency procedures.
• Accountability, Communication, Empowerment, Flexibility, Integrity, Respect, Teamwork.

Minimum Qualifications:

• At least three years of professional experience in telecommunications, specifically in voice and data services.
• Experience with Microsoft Office Suite, including Excel and Access.

Preferred Qualifications:

• An associate degree in information technology, computer science, or related field.
• Experience with design and ordering SIP, PRI & Wan circuits.
• Familiarity with operating online processing systems.
• Experience managing telecommunications projects.

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Our Organization and Mission

The Florida Department of Management Services (DMS) is a customer-oriented agency responsible for managing various business-related functions throughout state government. Under the direction of Governor Ron DeSantis and DMS’ Executive Leadership Team, the agency oversees the real estate, procurement, human resources, group insurance, retirement, telecommunications, private prisons, and fleet and federal property assistance programs utilized throughout Florida’s state government. DMS is relied upon to establish, maintain and improve the business processes used by state employees to create a better, not bigger government.  DMS facilitates the delivery of these programs and services and provides tools and training to bolster the efficiency and effectiveness of the state’s workforce. It is against this backdrop that DMS strives to demonstrate its motto, “We serve those who serve Florida.” Under the leadership of DMS Secretary Pedro Allende, DMS’ employees embody four pillars on a daily basis: establishing a process-oriented mindset; challenging the status quo; creating efficiencies; and respecting state employees.

Special Notes:
DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience and transferrable skills that veterans and individuals with disabilities bring to the workforce.  Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following provided email addresses:
DMS.Ability@dms.myflorida.com
DMS.Veterans@dms.myflorida.com
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DMS Human Resources (HR) Office at (850) 488-2707. DMS requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
Successful completion of background screening will be required for this position.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.