TELECOMMUNICATIONS SPECIALIST III - 76000164

Requisition No: 864847 

Agency: Highway Safety and Motor Vehicle

Working Title: TELECOMMUNICATIONS SPECIALIST III - 76000164

 Pay Plan: Career Service

Position Number: 76000164 

Salary:  $34,760.04 Annually 

Posting Closing Date: 11/17/2025 

Total Compensation Estimator Tool

Information Systems Administration

Bureau of Service Operations

*Career Service*

*Open Competitive*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position. 

Contact Person: Coretha Gaymon, (850) 617-2225

The Organization
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

 
Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV! 

Duties and Responsibilities
This position reports to the Technical Assistance Center Distributed Computer Systems Administrator within the Bureau of Service Support and is responsible for providing systems administration and 1st tier support within the Technical Assistance Center which provides front line support for all of the Department's IT needs to include, proper intake of all support requests, correct classification of support requests, timely troubleshooting and diagnosis of support requests and accurate escalation. This position may also act as the Department's Technical Assistance Center (TAC) vendor liaison.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles
• Knowledge of Windows 10
• Knowledge of desktop productivity applications, including Microsoft Outlook, Word, Excel, Access, and PowerPoint
• Knowledge of problem-solving techniques
• Ability to process information logically and solve problems
• Ability to communicate effectively
• Ability to plan, organizes, and coordinates work assignments
• Ability to focus on getting things done
• Ability to handle multiple priorities
• Ability to work in a team environment
• Excellent Verbal Communication Skills
• Basic understanding of computer technology

Preferred Qualifications
Preference will be given to candidates with the following:

• Experience in a technical customer support environment 
• Professional work experience working with any Business Productivity Software
• Experience with Desktop Operating Systems 

Job Related Requirements

• The position you are applying is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes. Please note that, since this position requires CJIS clearance, the Department will have access to all an applicant’s criminal and juvenile delinquency records, even those that have been sealed or expunged.  

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.